New Seller Incentives: Over $50,000 in Referral Fee Savings per MarketplaceNew Seller Incentives: Over $50,000 in Referral Fee Savings per Marketplace
Amazon Returns Management Toolkit
Official toolkit to help you solve the return problem
Five self-inspection questions to quickly locate the core difficulties of your returns!
Strategy 3-2
We recommend that you sign up for “Product Support” — Amazon's free after-sales tool to help consumers resolve after-sales issues such as installation and troubleshooting, and intercept returns.
Five core functions
1. After-sales video: upload installation/use videos, and customers solve problems on their own.
2. Contact the manufacturer: The seller leaves an after-sales phone/website address, and the professional team takes over the difficult problems.
3. Product operation documentation: Step instructions can be obtained with one click, so even small customers can become installation experts in seconds.
4. Real-time support for brand owners: Let sellers answer customer questions in real time and retain orders at critical times.
5. Spare parts replacement NEW: Customers are allowed to request missing or damaged parts free of charge instead of returning the item.
1. After-sales video: upload installation/use videos, and customers solve problems on their own.
2. Contact the manufacturer: The seller leaves an after-sales phone/website address, and the professional team takes over the difficult problems.
3. Product operation documentation: Step instructions can be obtained with one click, so even small customers can become installation experts in seconds.
4. Real-time support for brand owners: Let sellers answer customer questions in real time and retain orders at critical times.
5. Spare parts replacement NEW: Customers are allowed to request missing or damaged parts free of charge instead of returning the item.
Click to learn more about the Product Support tool.
Getting Started: New Seller Guide
Global business opportunities
