New Seller Incentives: Over $50,000 in Referral Fee Savings per MarketplaceNew Seller Incentives: Over $50,000 in Referral Fee Savings per Marketplace
Logistics operation strategy for high-customer unit price products
Control the whole process from warehousing to after-sales, and lock in high profit growth!
Product support
One-sentence introduction
“Product Support” is Amazon's free after-sales tool. It is known as the “savior” for blocking return rates, so that sellers can provide after-sales support after consumers have purchased products to reduce the occurrence of returns.
After-sales video
Upload installation/usage videos, and customers can solve problems on their own
Contact the manufacturer
The seller left an after-sales phone/official website address, and the professional team took over the difficult problems
Product operation documentation
Step by step instructions can be obtained with one click, so even small customers can become installation experts in seconds
Live support for brand owners
Let sellers answer customer questions in real time and retain orders at critical times
Spare parts not to be distributed plan NEW
Request missing or damaged parts free of charge during the return window to enhance the customer experience and reduce return costs
Registration requirements
Service Type
Seller type
Applicable sites
After-sales video
Brand owner
US station, Canada station, UK station, France station, Italian station, German station, Spanish station, India station
Contact the manufacturer
Brand owner
US Station, Canada Station, UK Station, France Station, Italy Station, German Station, Sweden Station, Turkey Station, Belgium Station, India Station, Saudi Station, UAE Station, Australia Station, Singapore Station, Mexico Station, Brazil Station, Spain Station
Product operation documentation
Brand owner
US station, Canada station, UK station, France station, Italian station, Spanish station, German station, Sweden station, Turkey station, Belgium station, India station
Online support for brand owners
Brand owners (customer service team with local language skills and online support in local time) have launched the “Contact Manufacturer” function
US station, Canada station, UK station, France station, Italian station, Spanish station, German station, Sweden station, Netherlands station, Belgium station, Poland station
Spare parts reissue
Coming Soon!
Benefits of the program
The customer does not return the item after use
68%
The average level of satisfaction is as high
91%
Top seller's actual test: the return rate dropped in 4 months
40%
Enrollment Method
One-stop page for easy registration
In order to simplify operations, a one-stop registration portal for Amazon products has been launched and is now fully open to sellers in the US, Canada and Europe!From this page, you can complete registration for the five features in Product Support.
You can scan the QR code on the left to view more details
Partial Refund
One-sentence introduction
Explanation in one sentence: Once the seller has turned on the feature, the consumer is offered a “partial refund” option without having to return the item.
Registration requirements
Applicable sites:
US site, five European countries (UK, Germany, France, Italy, Spain) site
Logistics mode:
FBA
Product Requirements:
Non-dangerous goods, non-hygiene products, non-returnable products
Abuse prevention mechanism
● Amazon has set a series of restrictions to accurately filter and only show “partial refund” or “refund only” options for consumers with no history of abuse.
● The option to refund only or part of a refund will only be shown during the refund process. Consumers won't know when they buy whether the item offers a refund or no return option to avoid abuse.
● You can stop the function in the background at any time, and the changes take effect immediately.
● The option to refund only or part of a refund will only be shown during the refund process. Consumers won't know when they buy whether the item offers a refund or no return option to avoid abuse.
● You can stop the function in the background at any time, and the changes take effect immediately.
Benefits of the program
Reduce returns cost
Save money on costs associated with returns processing, storage, and removal
Improve consumer satisfaction
Consumers are able to resolve return issues quickly
Referral fees are not affected
You can still receive a referral fee refund (minus administration fees)
Autonomous and flexible operation
You can choose to enable or disable the feature (off by default), and the corresponding refund rate for each ASIN is entirely up to you
Enrollment Method
01
Seller self-registration
Sellers can log in themselves
Register in Seller Central
Register in Seller Central
02
Customer initiated return
For ASINs enrolled in the Partial Refund Program,
If an eligible consumer initiates a return,
You can see some refund options
If an eligible consumer initiates a return,
You can see some refund options
03
Seller tracking
Sellers can go to Seller Central
Track the status of partial refund plans
Track the status of partial refund plans
Getting Started: New Seller Guide
Global business opportunities
