Amazon's logistics services

Learn about Amazon Logistics Services

Amazon's logistics services

Introduction to the Amazon Global Logistics (AGL) concept

As a seller of cross-border e-commerce exports, the product is shipped from you, and it will go through many steps before it can be delivered to the buyer. The picture below shows the entire cross-border logistics process from shipment to delivery to the buyer.

End-to-end supply chain visualization

Amazon Global Logistics (AGL), as Amazon's official logistics, provides Amazon sellers with one-stop cross-border transportation services from China to the United States, Europe (English, Germany, France, Italy, West), and Japan, including the whole process from domestic transportation to delivery to Amazon fulfillment centers. AGL also provides warehousing products such as Ship to AWD to meet the diverse storage needs of sellers and establish flexible supply chain management.

After starting the AGL service, Amazon sellers can experience one-stop cross-border logistics management through Seller Central. Everything from supply/delivery, order placement, warehousing, payment, and shipment tracking can be tracked through Seller Central, and the whole process can be managed visually.

Overview of Amazon Global Logistics (AGL) services and benefits

Once you have an initial understanding of the general aspects of Amazon Global Logistics (AGL) services, you must be curious to know what services you can get and what advantages you can enjoy by choosing Amazon Global Logistics (AGL) services!Below, let's walk you through them one by one.

What are the benefits of Amazon Global Logistics (AGL) services?

Single warehouse storage in Europe, America, and Japan

Optimize warehousing costs and improve operational efficiency

Priority for entering a position

Seller goods support priority warehousing*

More flexible transportation time

We provide two modes of transportation: ordinary ship and express boat to meet the different transportation timeliness needs of sellers

Shipping prices are more economical

The entire cabinet is not unpacked, and large items are not checked, and Amazon's self-operated consolidation costs have dropped directly over the same period last year

Full visual management

Create, manage and confirm orders online, the entire logistics status can be tracked online, and monthly bills can be easily managed

Flexible shipping at multiple ports

Supports shipments at multiple domestic ports of departure

Comprehensive localization support

Support domestic (covering 190+ cities and regions) door-to-door delivery function*; one-on-one professional management of the first order service

Supports cash on delivery

After the goods are delivered, the payment is directly debited from the USD/EUR/GBP/JPY account on Seller Central (Seller Central) or Amazon Global Logistics Booking Platform (Shipper Central) to reduce foreign exchange losses

*Amazon reserves the right to interpret this project

What types of services does Amazon Global Logistics (AGL) service provide?

Transportation of goods to

Amazon Global Logistics (AGL)

Features

Applicable destinations

Fulfillment Center
（Amazon Fulfillment
Center）

Fusen
(full shipping container)

● Wide range of routes
● Make full use of packing space to optimize costs

US, UK, Germany, France, Spain, Italy, Japan

Fusen
(sea freight consolidation)

● High flexibility
● Seal the entire cabinet to reduce cargo damage

US, UK, Germany, Japan

clippers
(full shipping box/full shipping container)

● Faster time
● Weekly cruise guarantee
● Priority unloading at the destination, faster entry into the warehouse

Amazon warehousing distribution network
（Ship to AWD）

Fusen
(full shipping container)

Fusen
(sea freight consolidation)

● Worry-free storage: no storage limit, ready for storage
● Cost optimization: AWD storage fees enjoy Amazon management rates (AGL applies); FBA inbound configuration service fees are not charged separately
● Simplified operation: transparent tracking, check end-to-end inventory and replenishment status at any time
● Multi-channel expansion: Easily manage multiple sales channels through multi-channel dispatch (MCD)

Amazon Global Logistics (AGL) helps sellers succeed in supply chain management

As a key part of Amazon's overall supply chain solution (Supply Chain by Amazon), Amazon Global Logistics (AGL) aims to provide sellers with a flexible cross-border logistics experience. AGL is committed to helping sellers transport goods to various warehousing and distribution networks, and helping sellers use a single inventory pool to manage omnichannel delivery.

AGL provides cross-border logistics services for FBA sellers in the US. It can be flexibly matched with different FBA warehousing configuration services to optimize the inventory allocation at the destination.

Sellers use Amazon Premium Warehousing (AMP) and Ship to AWD services provided by AGL. Amazon will optimize inventory allocation for you in the Amazon network at your destination, and there is no separate FBA inbound configuration service fee. Enquire about booking

In order to help sellers better differentiate between the different FBA warehousing categories of Amazon Global Logistics (AGL) cross-border logistics services, we have sorted out the combined analysis of Amazon Global Logistics (AGL) and Amazon Logistics (FBA) inbound configuration services. See the table below for details.

FBA Inbound Categories

Inbound Configuration Service Overview

Applicable types of goods

Suitable for AGL cross-border logistics

Applicable AGL rate schedule

FBA Inbound Configuration Service Fee

Minimal shipment splits

Store the same type of goods into a single Amazon fulfillment center without having to split the shipment.

Standard size
Non-standard parts

Fusen (FCL, LCL)
Clippers (FCL, LCL)

Single point entry price card

Charge the FBA Inbound Configuration Service

* This fee is charged by FBA

Oversized and overweight products entered the warehouse

* Size analysis

With AGL, there is no need to split shipments, and oversized products are shipped to a single Amazon fulfillment center.

Oversized and overweight parts

Fusen (FCL, LCL)
Clippers (FCL)

Single point entry price card
(oversized and overweight items)

No fee

Amazon Managed Placement
(AMP)

With AGL, the same type of goods shipped together are stored in one location, and Amazon splits the inventory across multiple Amazon fulfillment centers in the US.

Standard size
Non-standard parts

Fusen (FCL, LCL)
Clippers (FCL, LCL)

Amazon Premium Inventory Price Card

Not charged separately

*AMP includes additional destination fees required to configure warehousing

Amazon Inbound Distribution Network (AWD)

Use AGL's Ship to AWD service to ship standard/non-standard shippable items to AWD warehouses in the US and restock inventory to Amazon fulfillment centers in the US.

Standard size
Non-standard parts can be shipped

Fusen (FCL, LCL)

Ship to AWD price card

Not charged separately

*AWD warehouse fees include FBA warehousing configuration services

* For more information on Amazon Global Logistics (AGL) and FBA inbound configuration services, check out the Seller Central help pages.

Amazon SEND

Amazon's Cross-border Shipping Partner Program (Amazon SEND) and Amazon Global Logistics (AGL) are the same first-haul logistics methods recommended by Amazon. These two first-haul logistics methods complement each other to better respond to sellers' cross-border first-haul logistics needs.

What is Amazon SEND

Amazon SEND means that a logistics partner carrier selected by Amazon sends the seller's inbound shipments from China to the Amazon fulfillment center in the destination country to provide the seller with a one-stop FBA first-way warehousing service.

Amazon SEND has now opened a US site (including air and sea freight), a UK site (air freight), a German site (air freight), a Japanese site (air freight), an Australian site (air freight), a Saudi site, and a UAE site (air freight). Other sites will follow. Please keep an eye on Amazon's official notice when that happens.

Scan the QR code to add a SEND manager

You can view Amazon SEND's end-to-end process in the following diagram:

Advantages of Amazon SEND

If you are an old seller and are currently using offline third-party first-hand logistics, then the one-stop first-range logistics integration solution selected by Amazon can provide you with a more simplified, stable, and efficient service, and say goodbye to the shortcomings of complicated offline express delivery processes, complicated operation, and easy to lose items.

If you are a new seller and want to try FBA's premium service, then Amazon provides you with more flexible first-trip solutions (AGL & SEND). The complementary sea and air freight can meet your different shipping needs, and you can easily get started and experience FBA's premium service!

5 advantages of Amazon SEND

Stable performance *

There is no need to fill in the storage time, which helps to achieve the inventory defect rate assessment.
By using Amazon SEND shipping (US site), you can avoid FBA low inventory fees due to shipping delays.

* The compliance rate is promised by the carrier

Flexible and efficient

Time limit: A variety of service durations are available, which are faster than the same service types.
Mode of transportation: Low starting volume, complementary sea and air transportation can meet the different delivery needs of sellers.

Streamline operations

The first-step warehousing process is integrated into Amazon Seller Central in one stop.
Cooperative carriers provide full door-to-door services and professional customs clearance services to reduce operating costs.

Price advantage

Sellers use Amazon's negotiated prices, which are lower than concurrent products and reduce first-haul logistics costs.

Priority warehousing

The UK and German sites have fixed warehouse reservations. The entry time is stable, and the warehousing process is simple and efficient.

Amazon SEND vs offline carriers

Fulfillment by Amazon (FBA)

Fulfillment by Amazon (Fulfillment by Amazon), or FBA for short, refers to the logistics and warehousing business provided by Amazon.

Amazon has one of the most advanced logistics networks in the world. Sellers using Fulfilment by Amazon only need to ship the products to the Amazon Fulfilment Center (FBA warehouse) in the target country, and Amazon is responsible for helping the seller store the products. When a consumer places an order to buy a seller's product, Amazon is responsible for sorting, packaging, and final delivery of the order. Amazon's dedicated customer service team also helps sellers provide 7x24 customer service in the local language of the destination country. When a seller's item needs to be returned or exchanged, the Amazon fulfillment center will also help the seller handle it properly. Even when a customer returns an item with a broken package but in new condition, Amazon Logistics can help evaluate the product and provide repackaging services for eligible products.

Using FBA, sellers don't need to pack goods every day; they only need to send a batch of goods to the Amazon fulfillment center every once in a while. In this way, complicated and complicated logistics and logistics work are left to Amazon, and sellers can save a lot of energy, so they can make every effort to expand their global sales business.

Seller

Amazon Fulfilment Center (FBA warehouse)

● Warehousing

● Terminal delivery

● Order sorting

● Handling returns

● Packaging

● Other services

Clients

Fulfillment by Amazon (FBA) advantages

FBA is the most important factor for Amazon to attract consumers in many countries, and sellers naturally have many benefits when using FBA:

Amazon Logistics (FBA): convenient one-stop delivery and after-sales service

High quality traffic conversion

First choice for 200 million Prime members

Data shows that sellers using Fulfillment by Amazon (FBA) see a 20%-25% increase in sales.

Products delivered using Amazon Logistics (FBA) have the Prime badge, making it easier to reach Amazon's more than 200 million premium Prime members worldwide, helping to increase visibility and sales.

Fulfillment by Amazon (FBA) helps improve customer satisfaction with products, creating more sales opportunities and increasing repeat purchase rates.

High speed order delivery

Fastest same-day delivery

In 2023, Fulfillment by Amazon (FBA) achieved its fastest-ever delivery speeds for Prime members, with more than 7 billion items delivered the same day or the next day. Compared with other next-day delivery services in the US, Fulfillment by Amazon (FBA) costs 70% less on average.

Eligible products will be eligible for Amazon Prime Same-Day or Next-Day Delivery to help sellers deliver faster and improve the customer experience.

Efficient after-sales operation

7*24 hour local language customer service

After-sales service:
● After-sales service: Amazon uses a network of customer service specialists in more than 130 locations around the world to provide 24/7 local language support through chat, phone, or email channels to help sellers respond to customer inquiries.

Returns and refunds:
● Returns and refunds: When a return occurs, Fulfillment by Amazon (FBA) manages the product return for you, saving you time and effort and making operations easier.

Amazon “Buy Ship” service (seller-self-shipped)

When the seller ships the goods themselves, the seller is responsible for all aspects of product storage, packaging, delivery, customer service, etc. Sellers can ship products directly from China to overseas consumers, or from the seller's overseas warehouses to buyers. Amazon is a sales site only.

In order to better optimize the operating experience of self-shipping sellers and protect seller performance, Amazon launched the “Buy Shipping” service (Buy Shipping). By purchasing delivery, you can directly purchase delivery services and print labels from partner logistics delivery service providers on Seller Central, or use the service by connecting to your ERP system through the “Buy Delivery” API.

Benefits of using Buy Delivery:

1. Maintaining seller performance
Self-shipping sellers using the “Buy Ship” service enjoy a negative customer feedback removal policy. Sellers only need to ship on time. Negative customer feedback due to delivery delays by the logistics service provider can request the removal of this feedback; if approved, the feedback will not affect your performance metrics.

2. Amazon Marketplace Claim Protection (A to Z) to maintain your order defect rate
Orders shipped through the Purchase Delivery Service on Amazon US can be protected against Amazon Marketplace claims and order defect rates.

3. Automatic shipment confirmation, valid tracking rate compliance
Amazon automatically confirms delivery and uploads tracking information. Both buyers and sellers can check the order trajectory, reduce customer inquiries, and improve the shopping experience.

4. Improve on-time delivery
Amazon automatically matches a variety of delivery services that meet the timelines promised to buyers. Sellers can choose according to their own circumstances, so that products can be delivered to buyers more on time.

What products are eligible for Buy Ship?

As long as there is a self-delivery order, you can use Buy Delivery. It is particularly suitable for:

● Seasonal products whose sales volume is difficult to predict (such as clothing, holiday goods)

● Electric products (such as electric toys)

● Items that cost less to pick and pack than FBA costs

● Long-tail products with slow inventory turnover (such as large/small size clothing)

● Easily expand and add new options

● Other products that are not suitable for FBA

More special solutions from Amazon Logistics

Amazon Logistics provides a variety of preferential logistics solutions for different product types and regions to reduce sellers' logistics transportation costs and optimize the sellers' logistics operation experience.

What are the benefits of Amazon

FBA New Selection program

For new ASINs that meet certain requirements, the program provides discounts such as sales rebates on branded products, free storage, free removal, and free return processing to help sellers reduce the cost of upgrading new products, and also helps new sellers try FBA at a low cost. Currently, the program has launched 13 major Amazon sites, including the United States, Canada, Mexico, the United Kingdom, Germany, France, Italy, Spain, Japan, Singapore, Australia, Saudi Arabia, and the United Arab Emirates.

What are the preferential benefits that sellers can enjoy after joining the program?

The benefits vary from site to site, so please click here for details.

How can sellers join the program?

The program has certain restrictions, and eligible sellers must register on Amazon Seller Central to participate; click here for details.

Low-Price FBA rates

Amazon Logistics offers lower FBA rates for all products priced below a certain price (price requirements vary from site to site), and are not affected by 2023 peak holiday season delivery fees (applicable from October 15, 2023 to January 14, 2024).
The FBA rate for lower-priced items will be an average of $0.77 per item compared to the current FBA standard rate for the same size and weight.

What are the conditions for getting the Amazon Logistics discount on low-priced products?

Any Amazon Logistics item priced below a certain price (less than $10 in the US, £10 in the UK marketplace, €11 in the German marketplace, €12 in the French, Italian, Spanish, and Dutch marketplaces, up to SEK 140 in the Swedish marketplace, 55 PLN in the Polish marketplace, and 1,000 yen in Japan) will automatically enjoy the lower rate without any action on your part.

What's the customer experience with this offer?

FBA uses standard FBA prep and packaging requirements for low-priced products.
● For Amazon Prime customers, products participating in the Amazon Logistics Fee Program for Low-Price Products can be shipped free of charge.
● Standard delivery is available for non-Amazon Prime customers.

How much money can I save compared to Amazon Logistics?

Compared with Amazon Logistics, Amazon Logistics fees for low-priced products can reduce delivery costs. Please click here for details.

Europe Marketplace

(England/France/Germany/Italy/Spain/Netherlands/Sweden/Poland)
Save between 6% and 24% on FBA delivery

US site

Save an average of $0.77$/item on FBA shipping

Japan Marketplace

Save 28% to 31% on FBA delivery fees

Self-packaged shipping discount program

The Self Packaged Shipping (SIPP) Program (formerly “Ship in Original Product Packaging” (SIOC)) provides Fulfilment by Amazon (FBA) sellers the opportunity to test and certify products, enabling sellers to ship products to customers using their own custom branded packaging without additional Amazon packaging. This allows you to minimize shipping packaging materials, provide a better customer experience, reduce costs associated with delivery, and potentially reduce the carbon footprint of outbound packages.
Starting February 5, 2024, Amazon will open registration for this program through Seller Central to all sellers using FBA and selling on the following sites: US, Canada, France, Germany, Italy, Spain, and the UK.

What are the benefits of participating in the “Ship in Your Own Package” (SIPP) program?

Delivery discounts*

Discounted Fulfilment by Amazon (FBA) delivery fees are available for SIPP certified products.

* This offer does not include products classified as oversized in North America or special oversized items in the European Union.

Communicate with customers

● Customize your brand and packaging, and show your brand to customers upon delivery;

● Reduce excess packaging and improve customer experience.

Support environmental protection

Reducing excess packaging not only saves packaging resources, but also frees up more transportation space, thereby saving transportation resources and reducing corresponding transportation carbon emissions, and establishing a green, environmentally friendly and sustainable image for you.

Certification process for the Self Packed Shipment (SIPP) Program

For more information, click here.

Amazon Logistics Cross-Regional Solution

Amazon has 3 sites in North America and 9 sites in Europe. To help sellers expand their business more quickly at multiple sites, Amazon Logistics provides cross-regional delivery solutions, enabling sellers to expand trade while simplifying logistics operations and reducing logistics costs.

[North America] Remote Fulfillment with FBA

With Addison Logistics's remote delivery program, sellers on the US site can sell products to buyers in Canada, Mexico, and Brazil. Instead of shipping inventory into these three countries, sellers can store products in the Amazon US (FBA warehouse) operations, sell them to the three major sites of Addison Canada, Mexico, and Brazil, and provide free delivery services for Prime buyers at these three sites. Eliminate the need for you to simultaneously manage multiple site inventory, cross-border transportation, import and export tariffs, etc., evaluate at low cost, quickly expand sales opportunities at the three major American sites, and use one country's inventory to seize business opportunities in the four countries!

There is no additional renewal fee for starting the Amazon Logistics remote delivery program. After the product is sold in the Canadian, Mexican and Brazilian marketplaces, the seller only needs to pay the sales commission on the Canada/Mexico/Brazil site and the Amazon Logistics remote delivery fee.

The convenience of this plan

● Amazon handles cross-border deliveries;
● Import duties and related charges shall be paid by the buyer;
● Use Addison Global Payments to uniformly remit sales proceeds from Canada, Mexico, and Brazil to your Bank of America account;
● Returns will be returned directly to the US and are subject to the Amazon Logistics buyer return policy;
● When you sign up for this plan, the system will automatically adjust prices in Canada, Mexico, and Brazil according to the profit situation of the products on the US site, and automatically add remote delivery fees.

● Starting July 1, 2022, eligible sellers in the US will automatically join the Addison Logistics remote delivery plan;
● After joining the Amazon Logistics remote delivery program, Addison will automatically sync your US site listings to the Canada/Mexico/Pakistan site through the “Set up International Product Information (BIL)” tool.

Benefits of this program

Save money

● No need to register a local tax ID
● No need to develop additional new products
● No need to prepare goods in advance to Canada/Mexico/Baru
● Unpressurized cargo insurance

Save money

● Centralized management of international logistics and inventory
● Cross-country one-click sync Listing
● No need to worry about returns, exchanges, and logistics after-sales issues

labor-saving

● Painfully lock in multinational potential
● In the future, consider whether to further increase investment in the Canada/Mexico/Brazil site

Europe —— Amazon Logistics European Integration Program (Pan-EU)

Sellers have the flexibility to set inventory storage countries according to their business priorities in Europe, then simply ship the products to any Amazon fulfillment center within the European Union, and then Amazon will automatically allocate these products to all countries where inventory storage is available.

Amazon does all the logistics work, from distributing inventory to logistics centers near customers to arranging order delivery, to ensure fast and reliable delivery services and save you valuable time, so you no longer have to worry about allocating, allocating, and managing inventory across multiple European countries, and no need to pay the European Delivery Network (EFN) cross-border delivery fees per item. Regardless of where the product is shipped from, sellers are only required to pay the local Amazon logistics costs incurred in the country where the product was sold.

The convenience of this plan

● The seller sends the product to any Amazon fulfillment center in Germany, France, Italy, Spain, Poland. After Amazon estimates the sales volume of the product, the inventory is intelligently distributed closer to the buyer.
● It only takes 1-2 days for the product to be delivered to the buyer, and the customer experience is better.
● Only pay for local delivery, no need to pay for cross-border delivery, reducing costs.

Warehouse in 1 country, sales in 8 countries

Countries where sellers can store and sell inventory

Countries where sellers can sell

Implementing logic

* Sellers ship goods to Amazon fulfillment centers in Germany, France, Italy, Spain, and Poland, and Amazon allocates inventory based on sales estimates.

Europe — Amazon European Fulfilment Network (EFN)

European Fulfilment Networks (EFN) means you can sell FBA products on all Amazon sites within the European Union through a single Amazon European seller account. Using EFN, products can be stored in an Amazon fulfillment center at any site within the EU (Germany/France/Italy/Spain), and orders from other European sites can be shipped using that fulfillment center's inventory, thereby maximizing sellers' control over inventory and inventory flexibility.

When you have temporarily registered and uploaded a VAT number for one European country, you can sell your products to customers in other European countries through the European Fulfilment Network (EFN).

Europe — Multi-Country Inventory (MCI)

Multi-County Inventory (MCI) is a European multi-country inventory allocation scheme provided by FBA. With MCI, you can send your FBA inventory directly to Amazon fulfillment centers of your choice in multiple European countries, and Amazon stores your products in the fulfillment center closest to local customers.

After sellers register for Amazon Logistics in Europe, they can set to select multiple inventory storage countries and then directly ship the inventory to the inventory storage country of your choice. In the country/region where you store the inventory, your products can be quickly delivered to local buyers.

Europe — Central Europe Program (CEE)

After joining the “Central Europe Program (CEE)”, Amazon will store sellers' shipments not only in Amazon's logistics centers in Germany, but also in logistics centers in Poland and the Czech Republic. Once the Central Europe Program is activated, sellers will save €0.26 on shipping costs for every product made through the German site (Amazon.de). This means if you sell 5,000 units in a year, you can save €1,300 in FBA fees through the Central Europe Program.

Seller Experience

If you want to store inventory in Poland and the Czech Republic, you must register VAT in each country (Germany, Poland, Czech Republic). Therefore, sellers are advised to register Polish and Czech VAT numbers before activating CEE.

UK and EU — remote delivery

After Brexit, Amazon provides sellers with remote delivery between the UK and the EU to help you sell products from the UK or EU, and ship them across borders to the EU or UK without having VAT or inventory in the country of sale.

Eligibility to enable remote delivery

● You must have both UK and EU Seller Central accounts;
● Simultaneous use of FBA delivery in the UK and EU;
● Store inventory of eligible products in the Amazon fulfillment center of the source marketplace;
● Products must meet EURF related compliance requirements. Before listing a product, you must ensure that the product complies with the rules, regulations, and laws of the target marketplace.

Disclaimer: The compilation of relevant laws, regulations, policies and reporting requirements is for reference only, is not exhaustive, and does not represent Amazon's interpretation or legal or tax advice on relevant laws, regulations, policies, and reporting requirements. If you have any questions about relevant laws, regulations, policies and reporting requirements, please contact your competent authority or your legal and tax advisor.

Pan-EU/EFN/MCI/CEE differences

If you're unable to clearly differentiate between Amazon's European site's three logistics solutions and the Central Europe plan, check out the table below for a detailed comparison: