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Guide to the MCF App for Shopify
Follow the steps below to finish setting up the Amazon Multi-Channel Fulfillment (MCF) App.
Getting started
Use the Amazon Multi-Channel Fulfillment (MCF) App for Shopify to connect your Shopify website to MCF. If you haven't downloaded it yet, download the Amazon MCF App for Shopify here.
To install the Amazon MCF App for Shopify, you need
● Connect to your Amazon seller account
● Manage your inventory
● Configure your settings in the MCF App
● Manage your inventory
● Configure your settings in the MCF App
Connect to your Amazon seller account
Already have an Amazon seller account?Sign in and go to the next step.
If your business is new to Amazon, start by creating an account:
● Create an Amazon selling account and set up Fulfillment by Amazon (FBA)--if you plan to sell on Amazon and also use MCF, this is the best option.
● Create an MCF account - This is the best option if you don't plan to sell on Amazon and just want to use MCF to process e-commerce orders outside of Amazon.
● Create an MCF account - This is the best option if you don't plan to sell on Amazon and just want to use MCF to process e-commerce orders outside of Amazon.
Manage Inventory
Have you already set up inventory in the Fulfillment by Amazon (FBA) network?We treat your FBA and MCF inventory as a single pool of inventory. We’ll use this single inventory pool to fulfill your orders on Amazon (using FBA) and orders from e-commerce channels outside Amazon (using MCF).
No inventory on Amazon?Add products to your FBA inventory page, and then follow the steps in "Ship to Amazon" to send inventory to Amazon.
Configure your settings in the MCF App
Map your SKUs
Click App and sign in to connect your Amazon account to Shopify.
To fulfill customer orders, MCF needs to know which Shopify products match Amazon inventory. If your Shopify SKU name matches your Amazon SKU, the App can automatically map your products. For products with different Shopify and Amazon SKU values, search for your Shopify SKU and click the Amazon SKU field to perform a custom mapping.
Enable MCF locations
To enable MCF as your SKU's shipping location, change the inventory location in Shopify settings at the SKU level. You can choose to make changes in the product details for each SKU or by using Shopify’s bulk editor.
To change the inventory location for a single product, go to Shopify's "Products," select the product you want to configure, and then scroll down to the "Inventory" section. In the drop-down menu, change the inventory location to “Amazon MCF (Amazon MCF).” Repeat this process for each SKU you want to switch to MCF fulfillment.
To change inventory locations in bulk, navigate to the Shopify product page, select the products you want to update (or select all products), then click “Edit Products.” On that page, select "Columns" in the upper-right corner, and then add the "Stocked at" column. Once you see the "Stocked at" column in the bulk editor view, toggle that column and set the product location to "Amazon MCF(Amazon MCF)".
If you migrated from the Shopify FBA integration, change the “Inventory managed by” or “Stocked at” field from “Amazon Marketplace Web” to “Amazon MCF” (see screenshot).
Complete this step for each product variant in Shopify (see example).
Set shipping options
At checkout, customers can only see the shipping options you configured on the Shopify settings page. Create a shipping profile for MCF in Shopify Shipping Settings, then set the rates you want customers to see.
In the MCF App, you can map your existing Shopify shipping options to Amazon delivery speeds. On the "Mappings" page, enter the name of an existing shipping option, then select the desired Amazon shipping speed from the drop-down menu on the right. The shipping option name on the “Mappings” page must exactly match the name of your existing Shopify shipping option for MCF to fulfill the order at the correct speed.
In the MCF App, you can map your existing Shopify shipping options to Amazon shipping speeds. On the Mappings page, enter the name of an existing shipping option and select the desired Amazon shipping speed from the drop-down menu on the right. The shipping name on the Mappings page must exactly match the name of the existing Shopify shipping option for MCF to execute the order at the correct speed.
You can also name your Shopify shipping options Standard, Expedited, or Priority on the Shopify settings page, and MCF will automatically match them to our shipping speeds for you.
To have MCF automatically fulfill orders, set automatic fulfillment in your Shopify settings.
Congratulations, you've set up the Amazon MCF App!
Send us feedback. Click the feedback link in the app to let us know how to improve your experience.
Congratulations, you've set up the Amazon MCF App!
Send us feedback. Click the feedback link in the app to let us know how to improve your experience.
Configure multiple locations (optional)
The default option is set to a single location. You can use this option when MCF is your only shipping location. If you stock the same SKU at two or more fulfillment locations outside Amazon MCF, you must turn on “Multiple locations” in the MCF App (see screenshot).
After you configure multiple locations, go to Shopify's store location settings, then assign "Location priority," which determines where orders are fulfilled first. If your order is automatically fulfilled, this feature determines where the order is sent for fulfillment (see screenshot
Frequently Asked Questions
Getting started
How do I link my Amazon account to Shopify?
Download MCFApp from Shopify’s App Store, and sign in with your Amazon seller account when the app launches to automatically link your account.
Do I have to manually map all SKUs?
If your Shopify SKU names match Amazon SKU values, then the app automatically maps those SKUs for you. Otherwise, you'll need to enter an appropriate Amazon SKU for each Shopify SKU.
What regions does Shopify's MCF App support?
Why isn't the Amazon delivery option displayed during checkout?
The options that appear during checkout are the ones you configured on the Shopify Shipping Settings page. Create a shipping profile for MCF in Shopify Shipping Settings, then set the rates you want customers to see. If these rates are mapped in the MCF App, MCF will fulfill the order at the corresponding Amazon shipping speed.
Can I prevent my order from being fulfilled by Fulfillment by Amazon (FBA)?
Yes, MCF added an option to prevent US orders from being fulfilled by Amazon, but there is a 5% surcharge. You can prevent Fulfillment by Amazon (FBA) from processing all MCF orders by going to FBA settings in your Amazon seller account and then scrolling down to Multi-Channel Fulfillment settings. If there is no alternative carrier, blocking Fulfillment by Amazon increases the risk that orders cannot be fulfilled or may be delivered late. Since sales channels such as eBay and Walmart prohibit the use of Fulfillment by Amazon, you can block this shipping method at the account level in FBA settings.
Does Shopify's MCF App support returns?
Shopify's MCF App doesn't directly support returns. You can process returns through Shopify by following the steps outlined here.
If you'd like customers to send items directly to Amazon, click here for more information on the MCF return process.
Note: Amazon does not cover return shipping costs.
If you'd like customers to send items directly to Amazon, click here for more information on the MCF return process.
Note: Amazon does not cover return shipping costs.
Does this app work outside of the US?
The MCF App only supports shipping Amazon inventory within the United States to U.S. addresses.
For regions outside the US: we also work with other app providers, such as WebBee and Bytestand, which can support you in markets outside the US. Through these Amazon MCF apps, you can sync inventory and send orders to MCF in other regions.
For regions outside the US: we also work with other app providers, such as WebBee and Bytestand, which can support you in markets outside the US. Through these Amazon MCF apps, you can sync inventory and send orders to MCF in other regions.
Does the MCF App for Shopify support generic packaging and MCF features that block Fulfillment by Amazon (FBA)?
Shopify's MCF app doesn't support unbranded packaging or preventing Fulfillment by Amazon from being used as the carrier.
Can I link multiple Shopify stores to Shopify's MCF App?
Yes, you can link multiple Shopify stores as long as they're located within the US.
How does Shopify's MCF App calculate shipping costs?
This App does not calculate shipping fees. You can configure shipping rates or copy existing shipping rates.
Does Shopify's MCF App support bundles?
The MCF App does not support mapping bundled SKUs, nor does it allow bundled SKUs to be fulfilled. If you want to use bundles, then you can use a third-party Shopify App. Click here to learn more about third-party apps.
Can I use other third-party Shopify apps?
You can also use third-party Shopify integration options to automatically place MCF orders, provide customers with up-to-date tracking information, and sync inventory levels.
1. WebBee
WebBee can sync your Amazon inventory with your Shopify orders so you can fulfill orders faster and get real-time visibility into inventory and order management. Use code WB6MSPL, and WebBee will waive your monthly fee for 3 months. To get started with WebBee, follow these steps:
- Before you get started, check the three Shopify settings by following these instructions.
- Follow these instructions to add the WebBee App to your Shopify store.
- Read the WebBee App onboarding overview to complete the setup process.
- Before you get started, check the three Shopify settings by following these instructions.
- Follow these instructions to add the WebBee App to your Shopify store.
- Read the WebBee App onboarding overview to complete the setup process.
2. Bytestand
ByteStand connects all of your US and non-US Amazon seller accounts to your Shopify store, enabling MCF to fulfill Shopify orders. Use ByteStand to provide your Shopify customers with real-time shipping rate quotes, as well as MCF tracking and delivery updates. Use code amazon_90, and ByteStand will waive your monthly fee for 3 months.
Watch this video series to set up the app, or sign up for a demo to learn how to set up the ByteStand App and get your questions answered during the live Q&A session. Learn how to customize ByteStand settings:
- Send orders imported from other channels to MCF - Learn more.
- Create and execute custom bundles - Watch the video.
- Run MCF and manual products in the same store at the same time - Learn more.
Watch this video series to set up the app, or sign up for a demo to learn how to set up the ByteStand App and get your questions answered during the live Q&A session. Learn how to customize ByteStand settings:
- Send orders imported from other channels to MCF - Learn more.
- Create and execute custom bundles - Watch the video.
- Run MCF and manual products in the same store at the same time - Learn more.
3. Pipe 17
Pipe17 Connect: MCF lets you use MCF to seamlessly fulfill orders from your Shopify website or store. Enjoy advanced features such as SKU mapping, bundling automation, instant issue notifications, and outstanding performance and reliability. Grow your business by easily adding additional stores and new marketplaces, and taking advantage of MCF's built-in order routing capabilities. Connect to your accounting or order and inventory management systems for seamless integration of business operations.
Pay as you go, no consulting or setup fees, and get started in under 5 minutes. To get started with Pipe17, click here.
Pay as you go, no consulting or setup fees, and get started in under 5 minutes. To get started with Pipe17, click here.
How do I complete the setup for Shopify's MCF App?
If you’ve completed all the steps highlighted in the user guide, including enabling MCF as a sales channel and setting up shipping options, you’ve finished setting up the app. If you want to test the app, you can create a test order. If the test order is successful, the fulfillment request will appear as "Accepted" in Shopify. You can find the corresponding order on the “Orders” page in Seller Central. Once verified, you can cancel the test order.
Does the MCF App show an estimated delivery date during checkout?
The MCF App doesn't show an estimated delivery date during checkout.
You can create the desired shipping rate with an estimated delivery date on Shopify, and then map it to Amazon shipping speed.
You can create the desired shipping rate with an estimated delivery date on Shopify, and then map it to Amazon shipping speed.
How do I bulk map Shopify's SKUs to Amazon's SKUs?
There is no option to bulk map SKUs to Amazon SKUs. You must manually map individual SKUs to valid Amazon SKUs.
Can I switch back and forth between single location and multiple location shipping options?
No. Once you’ve activated and configured the multi-location shipping option, you can’t switch back to single-location shipping unless you uninstall and reinstall Shopify’s MCF App. You can't switch back to a single location unless you uninstall and reinstall the Shopify MCF App.
If you reinstall within 30 days, then your order data won't be lost in Shopify.
If you reinstall within 30 days, then your order data won't be lost in Shopify.
How do I map my Shopify SKU to a bundled Amazon SKU?
The MCF App doesn't support bundled products, and it doesn't map to any bundled SKU in your Seller Central account. These bundled SKUs can only be used on the Amazon website.
Shipping
If single-location is enabled, how do I change the location used to fulfill the order?
If a single location is enabled in Seller Central, MCF only fulfills orders for SKUs whose inventory location is set to "Amazon MCF," and the order cannot be edited to use a different location for fulfillment.
If the multi-location feature is enabled, how do I change the location used to fulfill the order?
If the multi-location feature is enabled in Amazon Seller Central, customers can define the order of locations to pick from during order fulfillment. If inventory is available at multiple locations, to change the order's location, click the location name on the shipping card, and then select "Change location". Select the location you want to use, then click “Save”.
Can I specify which orders will be fulfilled by MCF?
No, you can’t choose which orders to fulfill with MCF on Shopify. You can mark the SKU location as “Amazon MCF” or export all orders and use Seller Central's bulk order feature.
Where can I find MCF delivery fees for Shopify orders?
The execution fee report for all MCF orders can only be found in "Seller Central". Log in to "Seller Central" to retrieve the report. Click "Reports," then select "Payments," and then select "All Reports." Enter the date range for the report and download the file.
Then open the file in Excel. Column O shows the FBA/MCF fees charged for the order.
Then open the file in Excel. Column O shows the FBA/MCF fees charged for the order.
Does the MCF App support partial orders?
Yes, the app can support fulfillment of partial orders based on the product's designated inventory location. MCF can ship any product assigned to the Amazon MCF location in the order.
Inventory management
Before using the MCF App, does Amazon need to receive my inventory?
You can download the MCF App and connect your Amazon seller account without sending inventory to Amazon. However, you must set up and send inventory to Amazon before you can map SKUs and fulfill orders.
How do I send inventory to Amazon?
Please refer to our "Ship to Amazon" guide for details on how to inbound inventory.
What is the largest order size MCF can fulfill?
MCF can accept orders of up to 250 units and 100 unique SKUs. For larger orders that exceed the above limits, you can split the order into multiple orders and resubmit to MCF.
Does my Shopify inventory sync with Amazon’s physical inventory?
Once your SKU is mapped, MCFApp will push updated inventory levels from Amazon to Shopify.
My product shows zero inventory, but I know Amazon fulfillment centers have inventory. How do I resolve this issue?
First, make sure you have selected "Track quantity" for the product in Shopify. Additionally, if your products aren't correctly mapped, they may also show zero inventory. Go to the "SKU Mapping" tab and search for your product SKU. Make sure your product is mapped to the correct Amazon SKU. If you have multiple Amazon SKUs for the same product, make sure the SKU you're mapping to has inventory available in Seller Central. After you save the new SKU mapping, your inventory will sync.
How do I use the MCF App to set up automatic fulfillment for Shopify orders?
First, you must designate Amazon MCF as the store's default location. Then, you can enable automatic fulfillment in your Shopify settings. Go to “Settings,” then “Checkout,” and click the radio button for “Automatically fulfill the line items of orders.” Then click “Save.” Once saved, all orders will be automatically fulfilled after they are placed. Click here to learn more about automatic fulfillment.
Does MCF use inbound inventory to fulfill orders?
No, Shopify's MCF App only uses currently available fulfillable inventory in Amazon fulfillment centers to display and fulfill orders. Inbound inventory is not taken into account.
How to resolve product inventory sync issues?
Inventory syncs automatically. If the inventory for a SKU is out of sync with the FBA value, you can switch the “Inventory at” value to a non-Amazon MCF location and click “Save” on the product details page. Then switch the "Inventory location" value back to "Amazon MCF," click "Save," and refresh the product details page. This action will start an inventory sync update within the next 5–10 seconds. If troubleshooting is unsuccessful, contact MCF Support.
Will installing the MCF App for Shopify affect other locations and their inventory?
MCF is an independent delivery service and does not affect or depend on other delivery services. If the “Inventory Tracking Location” value is “Amazon MCF,” then Shopify uses the Amazon MCF location to fulfill orders.
Shipment tracking
Where can I track orders?
In addition to Shopify's order tracking system, if you don't sell on Amazon, you can track your orders in the Supply Chain by Amazon portal; if you sell on Amazon, you can track your orders in Seller Central. You can check the status of your order or manually place a new order.
Will I be notified when the item is shipped?
MCFApp will notify Shopify after the order is shipped and completed, which means you’ll have the latest information about your order.
To receive email notifications from Shopify with tracking information, manage your Shopify settings.
To receive email notifications from Shopify with tracking information, manage your Shopify settings.
Technical support
If you have an Amazon seller account and need help setting up the MCF App for Shopify, verifying your seller account, or with any other issue, please submit a case, and our support team will help you.
If you have other questions or would like to learn more about MCF, please contact us: mcf-cn-am@amazon.com.
This App is provided by a third-party service provider and is not affiliated with Amazon. The information we provide on this page is for recommendation purposes only. If you think this information is helpful to you, please use this information
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