Global Store Updates _ Five European Countries Return Policy

New return policy for self-delivery orders in five European countries

Starting November 7, 2016, sellers on the five European sites will self-fulfill orders and process customer return requests in three ways.

During the shopping process, if you are a consumer, you will definitely pay attention to what the return policy is for this product. A clear and convenient return policy will not only increase the customer's desire to buy, but also improve the customer's evaluation of the seller. Amazon has always attached great importance to the customer experience. As an Amazon seller, handling every return in accordance with Amazon's return policy is an important step in building up your credit.

Regarding the return policy for self-delivery in the five European countries, Amazon Europe has the following updates: Starting November 7, 2016, for orders shipped by sellers themselves at the five European sites (UK, France, Germany, Spain, Italy), if a return occurs, the seller must process the buyer's return request through one of the following three methods.

Full refund, no customer returns required.
If the seller requires the buyer to send the item back, they will need to provide the buyer with a return address in the country where the Amazon site the order was made so that the buyer can return the item. For example, if you sell and ship products yourself on Amazon.co.uk that result in a return, you need to provide the customer with a return address within the United Kingdom. If you don't have a local return address, you can also use the local address of a third-party service provider that provides international returns services as your return address. Amazon provides you with a few third-party service providers for sellers to choose from, click here to view them.
The buyer is provided with a prepaid return mailing label so that the buyer can send the returned item back to the seller using this mailing label in the country where the order was made. For example, if the customer is requesting a return order was placed on amazon.de and your return address is in China, then you need to provide the buyer with a prepaid mailing label so that the buyer can use this label to send the item from Germany to your return address within China for free.

Note: In accordance with the policies above, sellers are not allowed to require buyers to prepay postage costs associated with returns.

In fact, Amazon's US site has implemented the same return processing method since April 30, 2016, with the aim of further improving the buyer's shopping experience on Amazon.

For more information on how to process returns using the above return methods, visit Seller Central and search “Customer Returns for International Orders” on the “Help” page.

This policy only applies to returns arising from orders shipped by sellers themselves, and does not apply to orders fulfilled by Amazon Logistics. For returns resulting from the latter, the corresponding return refund will be processed by Amazon. For specific processing methods, please visit Seller Central and search for “Amazon Fulfilment Policies and Requirements” on the “Help” page.