Injustice!On-time delivery and still getting bad reviews?@亚马逊自配送卖家, can be hidden

February 23, 2022

Contents:
01/ The “Buy Delivery” service helps sellers hide negative delivery feedback
➤ What is the “Buy and Ship” service?
➤ How to help sellers hide negative delivery feedback
02/ Advantages of the “Buy and Ship” service
03/ “Buy Ship” service optional carrier information
(✦ A must-see!There's an update!）

Have you ever been bothered by the following issues when selling on Amazon?

Seller A

Too bad, I clearly shipped it on time. What if the buyer said the delivery was poor and gave a bad review?

Did you use the 'Buy Delivery' service

Seller B

Seller A

No, why

Using the 'Buy Delivery' service, you can hide negative delivery reviews

Seller B

Seller A

What？！！I'll check it out right away!

Seller friends must know that there are many factors that influence product feedback, but if it is a good product and careful operation, like Seller A, you have lost nothing due to delivery issues. Xiaobian recommends that you definitely check out the Amazon Seller Self-Delivery (MFN) Treasure Artifact - “Buy Shipping” service (Buy Shipping), which not only helps you hide negative feedback about delivery, but also has many other advantages.

Tip: be sure to see the end!Here's an updated list of optional carriers, and limited-time discounts!

01
Buy Shipping services
(Buy Shipping)
Help sellers hide negative delivery feedback

● What is the “Buy Shipping” service (Buy Shipping)?

The “Buy Shipping” service (Buy Shipping) is Amazon's online delivery service for seller-self-delivery (MFN) orders. Sellers can purchase logistics delivery services directly from logistics carriers through Seller Central or using the “Buy Shipping” (Buy Shipping) API. And print the shipping label.

The “Buy Shipping” service automatically filters delivery options (carriers and delivery methods) that can be delivered on time and meet Amazon's delivery requirements (such as delivery time, tracking, and customs clearance) to ensure that sellers' self-shipping orders comply with Amazon's shipping policies.

Currently, there are 12 major sites that support the “Buy Shipping” service (Buy Shipping) for shipping from within China:

The United States, Canada, the United Kingdom, Germany, France, Italy, Spain, India, Mexico, the Netherlands, Japan, Brazil.

● How to help sellers hide negative delivery feedback?

If you ship on time through the “Buy Shipping” service (Buy Shipping) and the buyer submits negative feedback, and when checking the reason for the negative feedback, the content only relates to the delay or non-delivery of the package, the system will automatically remove the negative feedback related to delivery.

Examples of effective use√:

When a buyer makes negative feedback, they select “Did Not Receive Package” or “Received Package Late”, and the feedback will be automatically deleted by the system.

This feedback will not affect your Order Defect Rate (ODR), and this buyer's review will show a drop line and the following statement: “The shipping issue associated with this order was not caused by the seller.”

Notably, this policy ensures that sellers are only responsible for on-time delivery (that is, within the set delivery preparation time “handlingTime”) and are not penalized for delays due to issues beyond the seller's control.

Examples of invalid use×:

If the seller does not ship within the promised delivery time, or if the logistics carrier fails to scan the item, you will not be able to enjoy the “Removal of Negative Customer Feedback Due to Delayed or Non-Delivery Issues” service.

The big problem of negative reviews related to delivery can be solved so easily. What kind of surprises can such a powerful and caring “Buy Shipping” service (Buy Shipping) bring?Next, let's not hide it; let's talk about it.

02
Buy Shipping services
(Buy Shipping)
What are the benefits?

The treasure-level “Buy Shipping” service (Buy Shipping) has many advantages. In addition to being able to hide negative feedback on delivery mentioned earlier, it can also help sellers maintain the effective tracking rate (VTR) of performance indicators, guarantee marketplace transaction claim protection (A-to-z), improve sellers' delivery efficiency, Improving the user experience and providing additional price concessions can be described as effective!

● Advantage 1: Maintain seller performance indicators and guarantee valid tracking rate (VTR)

The assessment index for Amazon's 👉 Valid Tracking Rate requires self-delivery sellers who ship directly from China to overseas consumers. The effective tracking rate (VTR) must be greater than 95%, and sellers must use a carrier connected to Amazon for delivery tracking.

If the Valid Tracking Rate (VTR) is not met, the seller's ability to sell self-fulfilling in the relevant product category may be suspended or removed.

Sites that currently have valid tracking rates are: Amazon US, UK, Germany, France, Italy, Spain, Japan, Singapore, UAE, Saudi Arabia, Australia, and Brazil ✦ sites.

Fortunately, packages using the “Buy Shipping” service (Buy Shipping) will be 100% effectively tracked because it can help improve and protect your effective tracking rate by automatically uploading tracking information, and you can check the specific order trajectory in Seller Central.

● Advantage 2: Amazon Marketplace Transaction Guarantee Claim Protection (A-to-z) against claims

Applicable site: Amazon US

If you use Amazon's Buy Shipping service (Buy Shipping) to ship on time and the buyer submits a claim involving a delivery issue, you are exempt from Amazon Marketplace Transaction Guarantee claims for such issues. Amazon will pay for these claims, and they will not affect the seller's order defect rate.

Applicable sites: Amazon Canada, the United Kingdom, Germany, France, Italy, Spain, India, Mexico, the Netherlands, Japan.

These claims won't affect your order defect rate, but you are still responsible for financial losses caused by these claims.

● Advantage 3: Helps improve the buyer's shopping experience and increase praise and repurchase rates

The logistics speed is effectively guaranteed, and the delivery status can be traced.

Based on the delivery time promised by the seller, Amazon will recommend a shipping method that meets the requirements from the carrier for the seller to choose.

You can check the order trajectory in Seller Central.

You can see the order tracking number and status at a glance, and when customers ask questions, you can more quickly support and recommend logistics methods that meet the requirements to help you deliver more punctually.

● Advantage 4: Additional price concessions, saving money and effort

The rates for all of Amazon's Buy Shipping services include only shipping costs; Amazon does not charge any fees from them, and the carrier promises to use Buy Shipping (Buy Shipping) delivery charges that are no higher than the carrier's published rates.

Currently, all payment methods are carried out offline, there are no online deductions, and the purchase and delivery supports sellers to pay offline at the rate agreed between themselves and the corresponding carrier.

03
There's an update!There is a discount!
“Buy Shipping” service (Buy Shipping)
Optional carrier information

Amazon's “Buy Shipping” service (Buy Shipping) capacity continues to increase carriers, increase service sites, and seek discounts from carriers. Please check the carrier options supported by each site in a timely manner through Seller Central and make timely adjustments to plan better delivery routes and keep track of delivery times .

Tips:

1. If you are using Buy Delivery for the first time, please first click the “Buy Delivery” button on the order page;

2. Then click “Buy Delivery” Preferences at the bottom of the page to configure.

❗ NEW！ China Post supports delivery to Japan

Amazon's “Buy Shipping” service (Buy Shipping) capacity has been updated again, and the China Post delivery site is now in Japan!

Currently, the products provided by China Post in Japan include: e-Postbox, e-Express, Airmail Packets, and Airline Registered Packets.

*Please note that if you need to use ERP for delivery on the Japanese site, please go to [Seller Central - API Page] to confirm the authorization of the corresponding carrier.

❗ “Buy Shipping” service (Buy Shipping) List of optional carriers at each site

*↑ Please note: “Buy Shipping” service (Buy Shipping) capacity is updated in real time. The above images are for reference only, please focus on the actual options in Seller Central.

Seller A

Yay!Operation successful!Thanks @卖家B

, small things

Seller B

New Seller Onboarding Guide Video

Before entering Amazon, please read the registration guide video, prepare relevant registration materials in advance, understand the specific registration process, and help you start a store smoothly!

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