Amazon's return issues with sellers' self-delivery (MFN) orders in the US have always been a headache for many sellers and friends. It's too expensive to return it directly from the US to a warehouse address that doesn't accept returns, and sometimes the payment is lost, which is really a dilemma!

Now, Amazon has launched the Return Service Provider Program (RP), which not only simplifies your return experience in the US, but also greatly saves costs!

For example, if you sell on Amazon's US site, you'll need to provide a return address within the US.

The Amazon Returns Service Provider Program (RP) means that when a buyer initiates a return and you need to provide a local return address for the site you are selling, you can select a service provider that is more suitable for you from a group of service providers that have been reviewed by Amazon according to your returns management needs.

Once you sign up for the Returns Service Provider Program, your default return address will automatically be updated to the selected service provider's domestic warehouse address in the destination country.

The service providers will receive and grade the returned items to assess its condition and can offer value recovery services such as reselling, repairs, and liquidation, and pass on the recovery value to you.

After joining the prepaid return label program, when the return request meets the requirements, Amazon will automatically approve prepaid returns for self-delivery orders that meet Amazon's return policy, and provide buyers with prepaid return labels and return shipping services through carriers in the US “Buy and Ship” service. You only manually review return requests that are not within the scope of Amazon's policies or are not subject to this requirement, reducing your processing time .

Why are you recommended to use the Amazon Returns Provider Program (RP)?Because it has many advantages, it is trustworthy!

The Returns Service Provider Program (RP) consists of service providers that have been reviewed by Amazon, and Amazon has used providers that are competitively priced, can provide a variety of services, agree to service level agreements (SLAs), and meet typical seller needs. They specialize in the returns management process and can handle the returns process on your behalf.

If you would like to sign up for the Returns Service Provider Program (RP), you can do so by following these steps:

Log in to Seller Central, select Orders, and then click Manage Returns.

Click Edit Return Settings, then select Return Plan Settings, then look for the Returns Service Provider Program tab.

You can review the relevant information and use the “Contact Provider” button to select the service provider that meets your return service needs. This will help establish communication with the service provider.

Once the service provider has received your message, they will contact you via email or phone to discuss the details of the partnership and update the progress of their request on the portal until the partnership is reached.

Once you have reached an agreement with that service provider, they will update your contact request to “Initiated.” You can view your existing contact requests and their status in Manage Service Requests.
At this point, Amazon will update your default return address to that service provider's domestic warehouse address. You will also get an email confirming the service provider enrollment and the address change.

You can find the information you need on the 👉 [Return Service Provider Program] page on [Seller Central] to select a service provider that fits your business needs.

A: Amazon can't advise you on choosing a service provider. However, you can self-select service providers by reviewing their detail pages and service descriptions, and by reviewing seller reviews, ratings, and the number of completed orders Compare different service providers.

A: You will sign the contract directly with the service provider.
Amazon is not a party to the contract and does not have a role in any services or obligations under this program. Any issues related to services should be directed to the service provider. Amazon vetted the service providers to ensure you get the best-in-class service that is right for your business.

A: For items returned using Amazon's prepaid return label, eligible items will receive a First Scan Refund (RFS). In cases, where Amazon did not issue RFS, you are still required to follow the usual process of issuing a refund within two business days of receipt of a return at the service provider’s warehouse. The service provider will communicate with you the grading information on the returned item. If you do not act on addressing the refund, Amazon will refund the customer on your behalf and charge the amount to your seller account.
For more information on refunds, see Issuing Refunds and Discounts for Seller-Fulfilled Orders.

A: Yes, you can update your default return address using a domestic return address in a different destination country.
In this case, an email will be sent to the service provider notifying them that you have updated your return address and are not using their address anymore.

A: Yes. Your default return address will be set to the address of the most recent service provider. You may use the other service providers’ addresses to set up overrides to support multiple return addresses in the US store only. You can set rules or specify SKUs that you want to use a different service provider return address for.

A: You can contact your service provider to discontinue the services they provide.
Note: Once you leave the Returns Service Provider Program, your default return address will automatically be set to the last updated return address before you signed up for the Returns Provider Program, and if you don't have a return address in your address book, we'll update your default return address to your business address.