During the period covered by commercial liability insurance, if your buyer files a claim, Amazon or an independent claims adjuster will resolve the case directly with the buyer after evaluating the claim. For claims less than $1,000, Amazon will “pay the buyer directly” and will not affect your performance metrics, reducing your labor and time costs to a certain extent!

Although Amazon recommends sellers to obtain insurance from Insurance Accelerators, sellers can also learn about and select the different insurance providers on the market themselves, as long as they ensure that the policies they obtain meet Amazon's policy requirements.

✨ It is worth noting that usually, under the same conditions, a policy with a deductible amount will be more favorable than a policy without a deductible. Don't miss this opportunity. We recommend that all sellers act immediately to purchase or renew commercial insurance to protect your overseas business! (Sellers should consult their insurance company and understand the risks of deductibles before purchasing insurance)

If your buyer files a claim, you have 7 days to respond, accept or decline the claim, and submit relevant documentation; if it is discovered that you have not purchased the required insurance, Amazon may take steps, such as restricting you from selling certain categories of products, and in some cases, Amazon may suspend your account until you provide proof of insurance. Amazon will notify you and provide a path to appeal before any enforcement action is taken.

We recommend that you check out the more reliable Amazon Insurance Accelerator, and if you have already obtained insurance from another third party insurer, be sure to verify the authenticity of your policy using one of the following methods:
● Call the insurance company directly to confirm whether your policy is valid and ask them to provide proof of insurance;
● Log in to the insurance company's website and enter the policy serial number to confirm whether your policy is valid.

Yes. According to the “Business Solutions Agreement” between the seller and Amazon, as long as the seller's total sales revenue exceeds $10,000 in any month on the Amazon Marketplace (historical), or in other circumstances required by Amazon, the seller must apply for commercial liability insurance and renew the insurance within 30 days.

The price of insurance is determined by various factors such as the category of products sold by the seller, annual sales, place of registration of the company, and whether there is a deductible. You need to consult the insurance company and obtain a quote. You can renew your insurance with a different insurance company according to your needs, as long as the policy issued by that insurance company meets Amazon's requirements.