Seller FAQ: Amazon Europe Seller Qualification Verification (KYC) information update, detailed explanation one photo at a time!
March 31, 2022
Contents:
01 Why pay attention to KYC audits
02 Supplemental Information Update: One Photo, One Code
03 How to apply for one license, one code
04 Seller FAQ collection, say goodbye to KYC review anxiety
01 Why pay attention to KYC audits
02 Supplemental Information Update: One Photo, One Code
03 How to apply for one license, one code
04 Seller FAQ collection, say goodbye to KYC review anxiety
Amazon Europe KYC Review
According to regulations, if sellers need to sell or continue to sell on Amazon Europe and receive transaction proceeds, they are required to provide Amazon with information about themselves and their business, that is, Know Your Customer (KYC). Only if you pass this qualification review can you successfully sell in Europe for a long time!
01
Why pay attention to KYC audits?
Why pay attention to KYC audits?

Under what circumstances will KYC review be triggered?What effect will triggering have?
The actual situation of different sellers is different, and the KYC review that will be triggered and its impact is not exactly the same. Generally, the following two situations occur.


Amazon Europe Seller Qualification Verification (KYC) is the only way for sellers to operate the European site. If you receive a KYC review, please check your email address and performance notifications first. If you receive a notification, be sure to prepare the corresponding materials according to the requirements. If you have not received it, please prepare the corresponding materials according to the “Identity Information” window opened in “Account Information”. Generally speaking, the materials required for KYC audits are divided into two parts: company and personal materials and supplementary materials.
02
Supplemental Information Update: One Photo, One Code
Supplemental Information Update: One Photo, One Code
In order to simplify the seller experience, Amazon has updated the supplementary materials section: now “one license, one code” (photo: business license; code: unified social credit code) can also be used as a supplementary material!
Today, Xiaobian specially summarized the “One Photo, One Code” application strategy and presented a collection of frequently asked questions from sellers to help Chinese sellers with European sites successfully pass the review!
03
How to apply for “one license, one code”
How to apply for “one license, one code”

Took notes!Here are all the details and precautions for the “One Photo, One Code” application guide!
📃 Audit file requirements
When business buyers want to make large purchases on Amazon, they browse the products on Amazon's business front desk and make purchases. Sometimes there are situations where the target purchase price and purchase quantity cannot be met. For sellers, however, the seller only knows about the existence of this transaction when the order is finally placed.
The original “one license, one code” registration application, or company change (filing) registration application, or enterprise change (filing) registration application. All three types of documents are accepted; you only need to provide one of them.
Electronically generated
Sellers can download the file from the website of the Market Supervisory Authority or other official agency. All pages of the document must be provided, and can be submitted directly in the open window after downloading.
💡 Tip: If the document is downloaded by an official agency, it can also be submitted without a seal or date of issue. Please refer to the KYC team's response for specific review results.
hard copy
If materials are not available online, physical documents issued by the Market Supervisory Authority or other official agency can be provided: all pages of the document, the date the document was issued, and must be within 180 days.
💡 Tip: If you are unable to obtain the seal and date of issuance of the paper version of the document, you can also submit it. If the document contains the date of issue, it must be within 180 days. 提交纸质文件请务必发送邮件至cn-seller-verification-enquiry@amazon.co.uk indicates the specific reason why the electronic version cannot be submitted.
Case references
Each region has a different template. The following are cover templates for Shenzhen and Shanxi regions, for reference only. Each seller company's situation and shareholding structure are not consistent, so the number of pages varies. General documents will include basic company information, corporate/shareholder/monitoring information, etc., so please refer to local policies.


📮 How to obtain audit documents
Xiaobian learned that there are different policies and requirements from place to place, but there are two main methods. Let's follow Xiaobian's instructions and hit the road!

Get it online
You can download it directly from the website of your local market supervision authority or other official agency online. We now know that cities such as Shenzhen, Shanxi, Henan, and Anhui can all download the electronic version. (For details, please refer to local policies)
🌟 Take Shenzhen as an example. There are three steps:
*For reference only, please refer to the requirements of the relevant website for the specific acquisition route
Step 1: Log in to Shenzhen Market Supervision Administration (Shenzhen Intellectual Property Office);
👉 Please click the link to open
Step 2: Click “Enterprise Registration File Search”;
Step 3: Select the online self-service file search. After logging in with corporate face recognition, you can download it.


Get it offline
If you are unable to download the file online, you need to bring the relevant documents to the local Commerce and Industry Bureau to retrieve them.
You need to prepare:
● The original and copy of the business license are stamped with an official seal;
● Original and copy of the corporate ID card;
● If the transferee is not a legal entity, the original and copy of the manager's ID card and power of attorney are also required.
● The original and copy of the business license are stamped with an official seal;
● Original and copy of the corporate ID card;
● If the transferee is not a legal entity, the original and copy of the manager's ID card and power of attorney are also required.
💡 Tips: The above information is for reference only. You still need to call the local Administration for Industry and Commerce to inquire about specific requirements based on the company situation.

Wait, I have another question!I was previously required to submit the company's comprehensive information search certificate, but can “one photo, one code” be used instead now?
You still need to submit the company's comprehensive information search certificate. If you are unable to submit for a specific reason, 可以发邮件cn-seller-verification-enquiry@amazon.co.uk explain the situation and use other materials instead. For results, please refer to the KYC team's response.

04
Say goodbye to KYC review anxiety with a collection of seller FAQs
Say goodbye to KYC review anxiety with a collection of seller FAQs
🔍 01 What proof of business registration do I need to submit during the KYC review?
1. Color scan of the company's business license
● Mainland Chinese companies: business license
● Companies in Hong Kong, China: Company Registration Certificates and Business Registration Regulations
● Taiwan, China: Limited company establishment registration form, limited company registration form, limited company change registration form, corporation change registration form. Since April 5, the following six documents have been added, and can also be submitted for review: Sole Proprietary Business Registration Approval Letter, Limited Partnership Establishment/Change Registration Form, Unlimited Company Establishment/Change Registration Form, Joint Stock Company Establishment/Change Registration Form, and Closed Joint Stock Company Establishment/Change Registration Form.
● Mainland Chinese companies: business license
● Companies in Hong Kong, China: Company Registration Certificates and Business Registration Regulations
● Taiwan, China: Limited company establishment registration form, limited company registration form, limited company change registration form, corporation change registration form. Since April 5, the following six documents have been added, and can also be submitted for review: Sole Proprietary Business Registration Approval Letter, Limited Partnership Establishment/Change Registration Form, Unlimited Company Establishment/Change Registration Form, Joint Stock Company Establishment/Change Registration Form, and Closed Joint Stock Company Establishment/Change Registration Form.
🔍 02 When uploading the registration certificate, the documents must appear no earlier than **day** month**. But my business license is earlier than this time, is that OK?
As long as you have an official business license in China, within the valid period of time.
🔍 03 Is it OK if the address on the personal address certificate does not match the address on the ID card?
Yes, the address on the personal address certificate only needs to match the personal residential address you entered in the back office.
🔍 04 If I register a European company now, do I have to provide a comprehensive public information search certificate?
Not necessarily, only a small number of sellers will be required to submit; please pay attention to your performance notifications or email for specific review requirements.
🔍 05 I need to provide a personal/public bank account comprehensive information search certificate. How should I proceed?
Please call the specific bank branch for confirmation.
According to Amazon, the Bank of China/Industrial and Commercial Bank can also issue such documents. Please ensure that the following conditions are met when issuing them:
● Shows the date of issue, which must be issued within the last 180 days;
● A seal with a banking verification code;
● Has the bank's name or logo;
● The personal bank account comprehensive information search certificate must include the account holder's personal name, residential address and bank account number; the comprehensive information search voucher for a public bank account must include the account company name, company address, and bank account number.
According to Amazon, the Bank of China/Industrial and Commercial Bank can also issue such documents. Please ensure that the following conditions are met when issuing them:
● Shows the date of issue, which must be issued within the last 180 days;
● A seal with a banking verification code;
● Has the bank's name or logo;
● The personal bank account comprehensive information search certificate must include the account holder's personal name, residential address and bank account number; the comprehensive information search voucher for a public bank account must include the account company name, company address, and bank account number.


🔍 06 The back office asks me to upload a letter of authorization, what should I do?
If the primary contact is not a corporate entity or beneficiary, Amazon will require the seller to provide a letter of authorization from the primary contact ● authorized by the company's legal entity to actually operate the account. The documentation requirements are as follows:
● Write according to the template provided below;
● Signed by the beneficiaries/legal representatives;
● Company seal and letterhead (company's special paper);
● Indicate the date of signature;
● There is no time limit or end date.
If your primary contact is a legal entity, simply fill in the name of the legal entity in both places in the authorization letter.
● Write according to the template provided below;
● Signed by the beneficiaries/legal representatives;
● Company seal and letterhead (company's special paper);
● Indicate the date of signature;
● There is no time limit or end date.
If your primary contact is a legal entity, simply fill in the name of the legal entity in both places in the authorization letter.

🔍 07 I received a performance notice that my legal entity needs to be changed, how can I do that?
Please first click “Identity Information” in “Settings - Account Information” and click the “Update Now” button to select the correct business type. For the business type of seller with a Chinese business license, please choose a private enterprise (other than a state-owned, listed, or charitable enterprise).

🔍 08 When I upload a file, I get an invalid document message. What should I do?
First, please click Performance - Performance Notifications in Seller Central to see if there are any recent notifications requiring you to submit additional materials; if not, check if the documents you have submitted meet the following requirements:
● The file size must be less than 10MB;
● Accepted formats are PNG, TIFF, JPG, JPEG and PDF;
● Documents should be easy to read;
● The file must not be a screenshot.
● The file size must be less than 10MB;
● Accepted formats are PNG, TIFF, JPG, JPEG and PDF;
● Documents should be easy to read;
● The file must not be a screenshot.
🔍 09 I have provided information before, why is the same window still open for me to submit it again?
Please read the performance notice or email carefully; the information you have previously submitted may not meet the requirements or Amazon may require additional information from you.
🔍 10 I need to submit “one license, one code” when receiving a performance notice, but the statute window is open. Which documents should I submit?
Please refer to the performance notice requirements. The original “one license, one code” registration application, or company change (filing) registration application form. All three types of documents are acceptable; just provide one of them.
🔍 11 I can't click the submit button on the KYC page, what should I do?
● Please confirm whether beneficiaries have been added. If the contact person is a legal entity, and the legal entity is the beneficiary, please check the box in the back office. If the legal entity is not the beneficiary, remember to add the beneficiaries in the back office. KYC cannot be submitted without beneficiary information;

● Please check whether all six address boxes in the “Seller Company Address/Contact Address/Beneficiary Address” have been filled in, and the 6 boxes require additional information before submission.


The strategies for applying for “One Photo, One Code” are all here!Xiaobian is here to remind all sellers to pay more attention to Amazon's official notices, read emails carefully, find and resolve issues in a timely manner. I also hope all sellers successfully pass the review, prepare for the mid-year promotion in advance, and “Barley” in Europe!
New Seller Onboarding Guide Video
Before entering Amazon, please read the registration guide video, prepare relevant registration materials in advance, understand the specific registration process, and help you start a store smoothly!
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