How exactly is multiple verification carried out in the US Consumer Notification Act?

July 7, 2023

Knock on the blackboard!

Recently, a number of sellers have received an email with the title “Action required to verify your information in accordance with the INFORMATION Consumer Act” (see figure below). The content of the email indicates that the seller needs to take appropriate action by June 8 to avoid payment interruptions. This measure applies to sellers who have received a Consumer Notice Act verification notice but have not taken any relevant action as of June 8, so they can continue to pay as long as you complete the verification in a timely manner. Seller accounts that have not yet been verified will be suspended when the new law comes into effect.

Xiaobian would like to remind all sellers that information verification will take some time, and sellers are requested to perform relevant verification as soon as possible based on the content of the email. If you are currently unable to take action due to system reasons, please contact the Amazon Account Status Support Team or the Amazon Seller Support team for help!(See below for details)

Previous post: “@亚马逊美国站卖家, please complete the information review required by the new law by 6/27"

Next, Xiaobian will provide unified answers to common seller questions received recently to help everyone pass the verification as smoothly as possible!

If verification of the Consumer Notification Act is required, Amazon will notify you through 3 channels: the “Account Status” page, the “Account Information” page, and email.

It is recommended that you:

Determine this by looking at the verification list on the “Account Status” page. Please note that the “Account Status” page has been updated!

How to access the “Account Status” page: Log in to Amazon Seller Central and click “Performance > Account Status”.

An example of the verification list on the Account Status page:

🔹 The “green check” indicates that you have completed the verification;
🔹 “Circle+blue hyperlink text” indicates that the verification has been triggered;
🔹 “Watch logo+blue hyperlink text” indicates that the verification is in progress;
🔹 “Circle+grey text” indicates that the verification has not yet been triggered.

Determine this by looking at the banner notification on the “Account Information” page.

Access to the “Account Information” page: Log in to Amazon Seller Central and click “Settings > Account Information”.

🔹 When you need to perform any verification, the following banner notification will appear on the “Account Information” page, prompting you to begin the process:

🔹 After you submit the relevant information, a banner will appear in the same location on the “Account Information” page, indicating that the data is being reviewed.
🔹 When your verification is complete, a banner will appear in the same location on the “Account Information” page, informing you that the verification result was successful or unsuccessful.

Determine by whether you have received an email notification under the Consumer Notification Act.

Amazon may send the seller an appropriate email before each verification is triggered and after the verification is completed. If you are unable to confirm due to too many emails, you can search using keywords such as “INFORMATION,” “CONSUMER ACT,” and “ID Verification.”

If for any reason one of the information provided cannot be verified, Amazon will notify you via email. Also, you will be able to re-verify in the same location on the “Account Information” page and the “Account Status” page.

Amazon will evaluate and provide feedback within 10 business days of submitting your application. Due to the tight schedule, we recommend that you carefully review the materials and try to pass the verification once and for all!

If you are unable to take action due to system reasons, please contact the Amazon Account Status Support Team or the Amazon Seller Support team for help!

Contact

🔹 Log in to Amazon Seller Central and click “Performance > Account Status > Call Me Now (Call Me Now)”.

🔹 After entering the corresponding page, you need to fill in the relevant information, then click the “Contact Me Now” button to contact the Amazon Account Status Specialist.

🔹 At the same time, in order to ensure the security of the seller's account information, the Account Status Support Department will need to conduct a security certification with you.

Certification method

For security verification, you need to spell out your seller login email address or 6-digit verification code in English letters (for example, 您的亚马逊登录邮箱为example@amazon.com, 该邮箱拼读即为example@amazon.com).

Note that you need to spell out your full email address, including @的部分. You can also request a reverse security verification if you are unable to confirm your professional identity, which is also promoted by Amazon to ensure the security of your account.

Operating hours

7 a.m. to 19 p.m. Beijing time, Monday to Sunday.

First step

Second step

At the bottom of the “Help” page, click “Get Support”;

Step 3

Click “I want to open a store”;

Step 4

describe your problem;

Step 5

You can also directly click “or browse to find your problem in the menu” in the previous step and select the corresponding problem you want to solve in the menu.

Example: By clicking “Your Account > Restore Your Account” in the menu above, the seller can contact the Amazon Seller Support team using email, phone, and chat.

The “Consumer Notification Act” requires sellers to complete the following 5 verifications. Xiaobian will answer the frequently asked questions that everyone has encountered during these verifications in turn.

1 Seller ID Verification

2 Bank card information verification

3 Address information verification

4 Phone number verification

5. Verification of tax information

💡 Q1: Can individual sellers be verified?

Yes. The verification portal for individual sellers opened on May 22.

💡 Q2: What to do if the company information changes?

The purpose of the Consumer Notification Act is to verify that information (such as phone numbers, business addresses, etc.) of current store operators is accurate. Please be sure to provide your most recent company information.

💡 Q3: I want to or have changed my account type (business/personal account), how should I submit information during this law verification?

The purpose of this Act is to verify the authenticity and validity of seller account information. Please provide current, true, and valid information in accordance with your account plan.

💡 Q4: If my ID is valid for a long time, how should I choose the expiration date?

You can choose the option given to be valid for the longest time.

💡 Q5: In the “Proof of Address” section, should I choose a bank account statement or a credit card statement?

Both are fine, as long as the address on this document proves the address of residence you entered on this page.

💡 Q6: What if the bank is unable to issue a bank statement with an address?

Debit/savings accounts can apply for an integrated account certificate at the bank counter and add an address. Please inquire with the bank you are using for specific operation methods.

💡 Q7: Should I fill in the “Company Name” column in Chinese, English, or Pinyin?

Please fill in English. If you don't have an English name, use pinyin; if the company name is too long to be entered in pinyin, try removing the spaces between the pinyin gaps.

If you have more questions about verifying your seller identity, please copy the following link to your browser, log in to Amazon Seller Central, and visit the relevant help pages:
https://sellercentral.amazon.com/help/hub/reference/external/GG9T9WKTBG2NJST7

💡 Q1: Can you fill in a virtual bank (such as Pingpong, Payoneer, etc.)?

Yes. As long as you ensure that the cardholder information matches the information in Amazon Seller Central.

💡 Q2: Is there a time limit requirement for the bank statements provided?

As required by the Consumer Notification Act, it is recommended that you provide a bank statement within 180 days for verification.

💡 Q3: Why can't I use my bank information even after verifying it?

When you add or change your bank account information, a 3-day security hold period takes effect, and Amazon will verify the new bank account information. You will not be able to initiate fund transfers until this 3-day retention period ends.

💡 Q4: What information must be included on a bank statement?

Must include: bank name, bank logo, account number, and account holder information.
Among them, the account number must match the bank account number linked to Amazon Seller Central; the bank card account holder information must match the legal personal/primary contact information or company name on Amazon Seller Central.

If you have more questions about verifying your bank account information, please copy the following link to your browser, log in to Amazon Seller Central, and go to the relevant help page:
https://sellercentral.amazon.com/help/hub/reference/external/GWHNLFB8G85QAZ5W

💡 Q1: If the business address changes and does not match the Amazon Seller Central address, which address should I use for verification?

As required by the Consumer Notification Act, it is recommended that you provide the most recent address information for verification.

💡 Q2: If I fill in a new address that doesn't match the original information on Amazon Seller Central, what are the consequences?

You may trigger one-time postcard address verification, and the postcard will be sent to your new address to verify the accuracy of the address information.

💡 Q3: Do I need to fill in the “Company Address” in Chinese, English, or Pinyin?

Please fill in Chinese.

If you have more questions about address verification, please copy the following link to your browser, log in to Amazon Seller Central, and go to the relevant help page:
https://sellercentral.amazon.com/help/hub/reference/external/G2CVLYZXQRXQAMAL

💡 Q1: What should the standard format of the phone number be for verification?

Please fill in your phone number using the “+ 86 xxxxxxxxxxx” format to complete the verification.

💡 Q2: Why haven't I received a verification code after 3 attempts?What should I do if I can't verify it after 3 opportunities have been used up?

This situation is a technical glitch and has now been fixed. You can re-verify by clicking “Add a new business phone (Add a new business phone)” on the page. This number can be the same number that was previously verified.

If you have more questions about phone number verification, please copy the following link to your browser, log in to Amazon Seller Central, and go to the relevant help page:
https://sellercentral.amazon.com/help/hub/reference/external/GGQSHDR5BYTCWX42

💡 Q1: What does “tax number” mean in tax information verification?Do I need to register a local US tax number?

🔹 For individual sellers in mainland China, the tax number is an ID number;
🔹 For sellers of companies in mainland China, the tax number is the unified social credit code on the business license;
🔹 For sellers in Hong Kong, China, the tax number is a registration certificate number under the Business Registration Regulations.
There is no need to register a US local tax ID in any of the above situations.

💡 Q2: Clicking “Account Information” and “Tax Information Verification” on the “Account Status” page will take you to different pages. Which one is correct?

It's all right. The seller can verify tax information by clicking on the “Tax Information Interview” page on the “Account Status” page, and the “INFORMATION ACT TAX AGREEMENT” on the “Account Information” page.