Amazon US added 1 prohibited category, and 6 major categories on Amazon Canada and Amazon United Arab Emirates now require pre-sale review!
August 25, 2023
Recently, many sellers in the US, Canada, and the UAE have received emails about Amazon compliance policy requirements, including that the US “breathing patch” category has been classified as a prohibited product, the Canada categories “children’s mattresses,” “Children’s folding and non-folding chairs and stools,” “night lights,” “Face protectors for hockey and lacrosse,” and “Glazed ceramic glassware,” and that the UAE “children’s toys” category has updated compliance requirements. Please stay informed!
Here, we’ve compiled the key dates for when compliance policies take effect and listings are removed for different categories. For details, please refer to the table below. If you do not submit compliance documents and successfully pass the review before the product removal date, your product will be at risk of removal. We recommend that you take action as soon as possible to meet the compliance requirements!
This compliance requirement update applies to mouth tape. Mouth tape is a type of porous or non-porous tape that is usually placed over the upper and lower lips, making it difficult to open the mouth while sleeping. Currently, breathing patches sold on the market are mainly used to address sleep problems or sleep disorders, or to regulate airflow through the nose to address issues that occur during sleep.
Amazon must ensure that buyers can find a sufficient selection of products on Amazon that are safe, reliable, and compliant with relevant regulatory requirements. Therefore, for safety reasons, Amazon prohibits the sale of breathing patches starting August 4, 2023.
Copy the following link into your browser, log in to Amazon Seller Central, and review Amazon’s “Breath Strip” compliance policy 👇
https://sellercentral.amazon.com/help/hub/reference/external/GGS4MAMUUG4K5TJN?locale=zh-CN
This compliance update applies to mattresses sold with cribs, cradles, bassinets, or sleep accessory products (as these terms are defined in the Cribs, Cradles and Bassinets Regulations).
Amazon requires all children’s mattresses to be tested and comply with the regulations, standards, and requirements below:
Meet all of the following:
🔘 SOR/2016-152 (Cribs, Cradles, and Bassinets Regulations)
https://laws.justice.gc.ca/eng/regulations/SOR-2016-152/FullText.html
🔘 SOR/2018-83 (Lead-Containing Consumer Products Regulations)
https://laws-lois.justice.gc.ca/eng/regulations/SOR-2018-83/index.html
🔘 SOR/2016-193 (Surface Coating Materials Regulations - Lead)
https://laws-lois.justice.gc.ca/eng/regulations/SOR-2016-193/
🔘 SOR/2016-188(phthalates)
https://laws-lois.justice.gc.ca/eng/regulations/SOR-2016-188/index.html
🔘 Textile Labelling Act
https://laws-lois.justice.gc.ca/eng/acts/T-10/index.html
🔘 Textile Labelling and Advertising Regulations
https://laws-lois.justice.gc.ca/eng/regulations/C.R.C.,_c._1551/index.html

Copy the above links into your browser to review the regulatory requirements 👆
Friendly reminder: Please submit your compliance documents and pass the review successfully by September 25, 2023, or your listing may be at risk of deactivation.
Copy the following link into your browser, log in to Amazon Seller Central, and review Amazon’s “Children’s Mattresses” compliance policy 👇
https://sellercentral.amazon.ca/help/hub/reference/external/GNBMUJ4X67ZEB8CZ?locale=zh-CN
This compliance update applies to children's folding and non-folding chairs and stools. This type of product can be folded up for transportation or storage. Children’s chairs are seating furniture with a rigid frame that’s intended to be used as a support for the body, limbs or feet of a child when sitting or resting in an upright or reclining position. A children’s stool is a children’s chair without a back or armrests. The definition of stools includes upholstered stools.
Children’s folding chairs and stools have a seat height of no more than 15 inches, may or may not have a rocking base, and children can get on or off them without help.
This standard does not apply to seats with restraint systems or child potties.
Amazon requires all other Children’s folding and non-folding chairs and stools to be tested and comply with the following regulations, standards, and requirements:
Meet all of the following:
🔘 ASTM F2613-21 (Children’s Folding Chairs and Stools)
https://laws-lois.justice.gc.ca/eng/acts/c-1.68/page-1.html
🔘 SOR/2016-188(phthalates)
https://laws-lois.justice.gc.ca/eng/regulations/SOR-2016-188/index.html
🔘 SOR/2016-193 (surface coating)
https://laws-lois.justice.gc.ca/eng/regulations/SOR-2016-193/
🔘 SOR/2018-83 (lead)
https://laws-lois.justice.gc.ca/eng/regulations/SOR-2018-83/index.html

Copy the link above into your browser to review the regulatory requirements 👆
Friendly reminder: Please submit your compliance documents and successfully pass the review by September 25, 2023, or your listings may be at risk of deactivation.
Copy the following link into your browser, sign in to Amazon Seller Central, and review Amazon’s compliance policy for “Children’s folding and non-folding chairs and stools” 👇
https://sellercentral.amazon.ca/help/hub/reference/external/GFUE3CNVCTY84VUG?locale=zh-CN
This compliance update applies to night lights. A night-light is a small, low-powered electric light source used to provide comfort or convenience in dim indoor areas at night. Night lights covered by this policy are limited to direct plug-in night lights for indoor use in non-hazardous locations. The input power of such night lights does not exceed 10 watts.
Amazon requires all night lights to be tested and meet the following regulations, standards, and requirements:
Meet any one of the following:
🔘 UL 1786
🔘 CSA C22.2 NO.256:14

Copy the link below to your browser to review the regulatory requirements 👇
https://laws-lois.justice.gc.ca/eng/acts/c-1.68/
Friendly reminder: Please submit your compliance documents and successfully pass the review by September 25, 2023, or your listing may be at risk of deactivation.
Copy the following link into your browser, sign in to Seller Central, and review Amazon’s “night light” compliance policy 👇
https://sellercentral.amazon.ca/help/hub/reference/external/GK4PWKU56AKZLN9Z?locale=zh-CN
This updated compliance requirement applies to face protectors for hockey and lacrosse. A face protector is a type of protective covering worn by players in ice hockey and lacrosse games. This standard applies only to face shields (usually headgear made of wire or a visor). Helmets are subject to other Amazon policies. However, if the product is sold as a helmet with a cage or visor, it must comply with both the helmet policy and this face shield policy.
Ice hockey is a team sport played on ice skates, usually on an ice-skating rink with lines and markings specific to the sport. Depending on their intended use, there are several types of hockey face protectors.
🔘 Type B1 is a full-face shield that can be used by non-goalkeeper players of any age
🔘 Type B2 is also a full-face shield for non-goalkeeper players age 10 or younger
🔘 Type C is a non-full-face protector (such as a visor) that protects only the eyes and can be used by players who are 18 years old or older
🔘 Type D1 is a head and face shield that can be used by goalkeepers of any age
Lacrosse is a team sport played with a lacrosse ball and a stick.
Amazon requires all Face protectors for hockey and lacrosse to be tested and comply with the following regulations, standards, and requirements:
Meet the following regulations:
🔘 SOR/2016-173 Ice Hockey and Indoor Lacrosse Face Protectors Regulations
https://laws-lois.justice.gc.ca/eng/regulations/SOR-2016-173/page-1.html#h-831610

Copy the link above into your browser to review the regulatory requirements 👆
Friendly reminder: Please submit your compliance documents and successfully pass the review by September 25, 2023, or your listing may be at risk of deactivation.
Copy the following link into your browser, sign in to Seller Central, and review Amazon’s compliance policy for “Face Protectors for Hockey and Lacrosse” 👇
https://sellercentral.amazon.ca/help/hub/reference/external/GY789YGR7EUGUVQT?locale=zh-CN
Glazed ceramic glassware and glazed ceramic ware are designed for use in holding food, including flatware, cups or mugs, small or large hollowware (other than cups or mugs), and pitchers. This compliance update applies to the following glazed ceramic products and glazed glass products:
🔘 Entirely or partially made of ceramic or glass
🔘 Fully or partially covered with coatings, glazes, or decorations containing lead or cadmium
🔘 Used to store, prepare, or serve food or beverages
The specific categories are as follows:
① Ceramic products: fired from clay and permanently hardened, including earthenware, crockery, terracotta, stoneware, porcelain, and various types of fine china.
② Cup or mug: a small concave vessel used to hold liquids.
③ Drinkware: A concave vessel for holding liquids.
④ Flatware: internal depth does not exceed 25 mm, measured vertically from the lowest point of the interior to the horizontal plane of the overflow point.
⑤ Tableware: Products used to prepare, cook, serve, or store food or beverages.
⑥ Hollow ware: internal depth greater than 25 mm (measured vertically from the lowest internal point to the overflow rim plane).
⑦ Large concave vessels: concave vessels with an online+offline capacity of at least 1.1 liters. Note that large hollowware that meets the definition of “pitcher” has distinct requirements compared to other large hollowware.
⑧ Jug: A large concave vessel usually used to store and dispense liquids, excluding creamers, coffee pots, or teapots.
⑨ Small concave vessels: concave vessels with a capacity of less than 1.1 liters.
Amazon requires all other Glazed ceramic glassware to be tested and comply with the following regulations, standards, and requirements:
Meets the following regulations:
🔘 SOR/2016-175 (Glazed ceramic glassware)
https://laws-lois.justice.gc.ca/eng/regulations/SOR-2016-175/index.html

Copy the above link into your browser to review the regulatory requirements 👆
Friendly reminder: Please submit your compliance documents and pass review successfully by September 25, 2023, or your listings may be at risk of deactivation.
Copy the link below into your browser, sign in to Seller Central, and review Amazon’s “Glazed ceramic glassware” compliance policy 👇
https://sellercentral.amazon.ca/help/hub/reference/external/GSG23L4P8JXJ2VPK?locale=zh-CN
This compliance update applies to children's toys. Children's toys are products intended for children 14 years of age or younger to use while studying or playing.
First, please confirm whether the products you sell or plan to sell on Amazon UAE are “children’s toys” based on the following criteria:
🔘 The age rating indicated on the product packaging indicates that the toy is intended for use by children aged 14 or under
🔘 The product’s packaging, display, promotion, or advertising indicates that the product is suitable for children age 14 or younger
🔘 Consumers generally assume that this product is intended for use by children aged 14 or under
Due to potential safety hazards to the target consumer group (children), toys are considered a high-risk product type because all toys designed or intended for children under 14 to play with must be tested against various safety standards, including choking, sharp edges and points, hazardous materials, and the accessibility of various components such as batteries and magnets.
Amazon requires all children’s toys to be tested and comply with the following regulations, standards, and requirements:
Meet all of the following:
🔘 BD-131704-01 (Gulf Cooperation Council Technical Regulation for Children's Toys)
https://www.gso.org.sa/wp-content/uploads/2018/10/GSO_TechnicalRegulationForChildrenToys.pdf
🔘 Toy Safety Directive (2009/48/EC)
https://sellercentral.amazon.ae/help/hub/reference/external/GJ42UXNKWUNT5BHA?locale=zh-CN
🔘 Toy safety warning
https://sellercentral.amazon.ae/help/hub/reference/external/G200686210?locale=zh-CN
🔘 CE marking, G mark, or EQM mark
🔘 CoC

Copy the above link into your browser to review the regulatory requirements👆
Friendly reminder: Please submit your compliance documents and pass the review by September 25, 2023, or your listing may be at risk of deactivation.
Copy the following link into your browser, sign in to Amazon Seller Central, and review Amazon’s “Children’s Toys” compliance policy 👇
https://sellercentral.amazon.ae/help/hub/reference/external/GKJRA3FRPRKVBJJS?locale=zh-CN
Sellers need to promptly upload the relevant compliance information to the Amazon seller platform based on the categories they sell!In addition, if you believe your product was incorrectly classified as a prohibited item, you can go to Amazon Seller Central to submit an appeal.
You can use the table below to learn more about the compliance documents required to be submitted for the corresponding product categories:
Note: All documents, test reports, or certificates you provide to Amazon must be authentic and in their original format (that is, unmodified).
If you believe the products you sell in the US Marketplace were incorrectly classified as nasal strips, please submit the following information by email to highrisk-childsafety@amazon.com:
🔘 List of ASINs that you believe were incorrectly classified
🔘 The reason you think the ASIN was misclassified
🔘 Evidence that the ASIN was misclassified
If you believe that the children’s toy products you sell on the United Arab Emirates Marketplace have been incorrectly classified as prohibited products, please submit the following information to highrisk-productsafety@amazon.ae:
🔘 A list of ASINs that you think have been misclassified
🔘 The reason you think the ASIN was misclassified
🔘 Proof that the ASIN was misclassified
If you would like to submit documents for products in the Canada Marketplace: “children’s mattresses/Children’s folding and non-folding chairs and stools/night lights/Face protectors for hockey and lacrosse/Glazed ceramic glassware” or “children’s toys” products in the United Arab Emirates Marketplace, or appeal compliance requirements, please refer to the submission information below:
Submit compliance documents or appeals for individual products
Step1 Log in to Amazon Seller Central and click "Performance > Account Health";
Step2 In the lower right corner of the “Account Health” page, click “Manage your compliance > Product compliance requests,” find the product you want to take action on, and click the corresponding “Add or appeal compliance” button;
Step3
🔸 To provide compliance documents and information, please click “Provide Documents”;
🔸 To upload files, drag and drop the files, or open the browse window to select files;
🔸 To appeal, click “Appeal request,” select the appropriate “Appeal reason” from the drop-down menu, and enter any additional comments needed to support or clarify your appeal;
Step4
Click “Submit,” to send the information you submitted for Amazon review.
Note: When uploading files, you must provide all required documents for this ASIN. The system does not allow you to submit only some of the required documents. Otherwise, your submission will be rejected.
Bulk submit compliance documents or appeals
Step1
Log in to Amazon Seller Central, click “Performance > Account Health”;
Step2
In the bottom-right corner of the “Account Health” page, click “Manage Your Compliance > Product Compliance Requests”, find the product you want to take action on, and click the corresponding “Add or appeal compliance” button;
Step3
Click “Upload Compliance Documents > Generate Template” to download the template that includes all of your active requests;
Step4
After you complete the template, click the “Upload compliance documents and completed template” tab:
🔹 Upload the files you listed for the relevant ASINs in the template. You can either drag and drop the files or open the browse window to select them;
🔹 Click “Choose file” to upload the completed template;
Step5
Click “Submit,” to send the information you submitted for Amazon to review.
No need to worry about compliance across multiple marketplaces and categories—Amazon provides sellers with two practical compliance tools to help you effectively avoid pitfalls and smoothly meet compliance requirements!
At the product selection stage, you can use the Compliance Knowledge Portal (CKP) tool to stay up to date on compliance policies for listing new products and expanding into new categories, check compliance requirements and solutions for high-risk product types sold on Amazon (such as children’s toys, hair dryers, lighting products, and power banks), and get selected compliance service provider information to help you choose a compliance solution.
4 key benefits of the Compliance Knowledge Portal to help you easily meet compliance requirements!
🔸 One-stop access to multiple types of compliance policies
🔸 Broad coverage, with professional service providers in China and abroad
🔸 No need to register on another page—easily view compliance requirements for multiple countries
🔸 Easy to use, directly in Seller Central
👉 You can copy the following link into your browser, sign in to Seller Central, and use the “Compliance Reference” tool:
https://sellercentral.amazon.de/ckp?ref=ckp_pc_wechatpost
👉You can also access the “Compliance Reference” tool through the following path: log in to Amazon Seller Central, click “Performance” > “Account Health” > “Manage Your Compliance” > “Compliance Reference,” and search for products in 3 ways using “Keyword/Product Type/HS Code”.
During operations, you can use the Manage Your Compliance (MYC) tool to upload compliance documents, manage compliance matters for active listings comprehensively, resolve compliance issues in a timely manner, and easily meet compliance requirements. In 2023, the “Manage Your Compliance” tool will also add introductions to compliance policies such as “Extended Producer Responsibility (EPR)” and “EU product safety regulations (GP),” connect with an integrated network of compliance service providers, and enable online communication with service providers.
👉 You can access the “Manage Your Compliance” tool by going to the following path: sign in to Amazon Seller Central, and click “Performance” > “Account Health” > “Manage Your Compliance”.
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