Amazon has two delivery methods for multi-channel orders: one is shipped directly by Amazon Logistics, and the other is delivered by an Amazon partnered carrier.

For multi-channel orders shipped by Amazon Logistics, the order tracking number is not provided on the order details page. If the buyer still contacts the seller to say that they have not received the shipment after 7 days of delivery, please contact Seller Support promptly for further assistance.

For multi-channel orders shipped by Amazon's partner carriers, carrier information and logistics tracking numbers will be fed back on the relevant order details page. At this point, sellers can check the logistics information on the carrier's official website to check whether the delivery address is wrong, and try contacting the logistics company to check the status of the shipment. If the logistics information shows that the customer has not received the item 7 days after delivery, please contact Seller Support promptly for further assistance.

When the buyer receives the item shipped by Amazon, if the buyer feels that the item received is of poor quality, they can request a replacement. At this point, Amazon will re-create a new $0 replacement order for the buyer. Since the buyer paid for the original order, there is no longer a need for the buyer to repay for a new replacement order.

For returned items in the original order, the buyer is required to return them to the warehouse within 45 days. If the buyer returns a replacement item that is not returned to the warehouse on time, Amazon will reimburse the seller for the loss in accordance with the relevant compensation policy.

Before processing a buyer's return request, we must make it clear that all after-sales service for FBA orders is provided by Amazon customer service. When the buyer of an FBA order contacts the seller to request a return, the seller needs to direct the buyer to contact Amazon Customer Service in the following ways to process it:

Logistics information for a Multi-Channel Fulfilment Order (multi-channel order) will not be displayed on the order details page until it is shipped from the warehouse. Sellers will only be able to view the order's logistics information on the order details page once it has been shipped from the warehouse.

1. Amazon warehouses are measuring the size or weight of the product

2. The item is in the process of being transferred. After the product has been received, it will be transferred from the Amazon fulfillment center and sent to a different fulfillment center in the US for storage. While the product is being transferred, its inventory will be marked as “Reserved”; when the warehouse allocation is complete, your product will automatically change to a “Fulfillable” status. If the entire inventory of the product is displayed as “Reserved,” click to enter the product detail page to see the time the warehouse transfer was completed, that is, the time it is in stock.

3. “Pending” orders have been placed. To view “Pending” orders, follow these steps:

Sellers can download the report for specific information through Reports — Fulfilment — Inventory — Reserved Inventory- Request in Seller Central.

1. On the Amazon inventory page, find and check the product listings you want to remove, then select “Create Removal Order” in the drop-down menu next to Apply to 0 Selected Item (s) and click “Go”.

2. Select “Ship To Address” in the Method of Removal column on the removal order creation page, enter the delivery address information and the quantity to be removed, then click “Continue” in the lower right corner to enter the removal order preview page.

3. After confirming the order information, click “Place Order” to generate a removal order.

Note:

1) If you only need to remove unfulfillable products, just fill in the quantity to be removed in the “Unfulfillable Qty” column; there is no need to fill in the “Fulfillable Qty” column.

2) You can only select a return address for removal orders within the US. If you need to return the item to an address outside of the contiguous US, you will need to first deliver the item to an address in the continental US and then contact a third-party freight forwarder for forwarding.

3) Warehouse Damaged products cannot create a removal order, and the warehouse will automatically reimburse and remove the quantity

For more information on creating removal orders, search “Remove Inventory from Fulfilment Centers” in Seller Central.

Currently, listings on the Amazon inventory management page cannot be deleted, but sellers can archive and hide listings that are no longer being sold in the following ways:

If the seller wants the product listing to be displayed again on the Amazon Inventory Management page, they can restore it by following the steps below:

Please note that if the product shows inventory in either Fulfillable, Unfulfillable, or Reserved status on the Amazon Inventory Management page, archiving operations cannot be carried out.

The Failed listing shown on the inventory management page is actually an item awaiting completion. Currently, sellers are unable to delete these listings directly within the Amazon Seller Central Office. If the seller doesn't fix these listings, these Failed listings will automatically be removed from this list within 30 days of the error being reported and will not appear in the seller's inventory.

This question is divided into three situations. The seller is asked to match the corresponding scenario and follow the corresponding steps.

Scenario 1: The product's delivery method on the Manage Inventory page is Merchant, but the corresponding listing on the FBA inventory management page shows “No Amazon-fulfilled listing exists for this item inventory.” The error was reported.

Solution: The reason for this issue is that the FBA product does not have a corresponding FBA listing. Sellers need to find a product listing with the same SKU in the inventory management page, click “Changed to Fulfilled by Amazon” in the Actions button next to the “Edit” button at the back of the listing to enter the conversion page, then click “Convert Only” in the lower right corner of the page to convert to an FBA listing.

Scenario 2: Product Listings cannot be found on the Manage Inventory page, and an error is reported on the FBA Inventory Management page: No listing exists for this inventory item.

Solution: This issue also occurs because FBA products do not have corresponding FBA listings. Sellers need to follow these steps:

Note: When editing product information, the SKU ID for the product must match the SKU of the product with the error in the FBA inventory management page, otherwise the system will not be able to match the information between the two.

If the seller is unable to find product information for the corresponding ASIN in the search bar, they will need to contact Seller Support to process it.

Scenario 3: The product listing is consistent with the data in the Manage Inventory and Manage FBA Inventory pages, but the product listing is inactive, and the FBA inventory management page shows an error message: Item not in catalog. Also, the product detail page shows Currently Unavailable.

Solution: There are many causes for this issue, and the seller needs to contact Seller Support for further investigation and resolution.

If a “Problem” tab appears within the shipment indicating a problem with the shipment, follow these steps:

1. Go to the shipment management page for this shipment and click the “Problem” tab to go to the problem page.

2. The problem page will indicate the specific problem with the item in the shipment. If the seller already knows what the problem is and understands the correct way to proceed when entering the shipment, they can directly click the “Resolve” button.

Please note: Products with issues will be counted in inbound performance and require close attention from the seller. If the seller's shipment is not delivered to the Amazon warehouse in accordance with Amazon's inbound policy, it will not only affect the processing speed of the shipment, but if the inbound policy is violated several times, the seller's inbound permission will also be temporarily suspended, and the shipment will not be created for storage at that time.

Generally, if the seller's shipment arrives at the US warehouse, the warehouse will receive it within 14 business days and adjust the status of the shipment to “Closed.” If there is a mismatch between the quantity received and the quantity shipped by the seller, the shipment will be displayed as “Delivered” until all of the warehouses have received it.

If there is a difference in the quantity received, the seller can click on the “Reconcile” section to check the “Date the Discrepancy was submitted” and whether they can submit a shipment discrepancy inquiry. If you can, please submit it. If unable to submit, wait until the date specified above before submitting, then the relevant handling team will conduct further investigation of the shipment and notify the seller via email when the results are available.

If a seller's newly created self-shipping listing isn't successfully converted to an FBA listing, it's usually because the ASIN was first entered the warehouse, and such products need to go through Amazon's dangerous goods review before they can be converted to an FBA listing.

Amazon requires sellers to provide corresponding Material Safety Data Sheets (MSDS) reports for review for products that are potentially dangerous during transportation, such as chemical products (including cosmetics), products containing lithium batteries, and products containing magnetism.

Sellers can contact the product manufacturer to obtain an MSDS report or download the MSDS exemption form by:

To obtain an MSDS report or complete the MSDS exemption form, the seller needs to submit this file through the Upload Documents for Hazmat review page. The relevant review team will review it within 4 working days. After approval, the seller can convert to FBA listing again.

Note: If the seller confirms that the item was previously in stock, but it is still not possible to convert it to an FBA listing, please contact Amazon Seller Support immediately to process it.

The FBA listing that produced the product shows active but cannot be sold properly is mainly due to the following two reasons:

Sellers are advised to contact the Seller Support team for specific details as to the specific reason for this type of issue with the listing.