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Amazon compliance policy
Amazon Global One-Test
Go global from day one, test once and sell across multiple marketplaces
Amazon Global One-Test
Under the vision of "Go Global from Day One", Amazon Global One-Test helps you meet compliance review requirements across multiple Amazon Marketplaces with a single product test, so you can test once and sell across multiple marketplaces.
Amazon Selling Policies
You first need to understand Amazon's selling policies to avoid affecting your Amazon selling account due to violations of Amazon policies.
Amazon Seller Code of Conduct
The Seller Code of Conduct requires sellers to follow principles of fairness and honesty in the Amazon store to ensure a safe buying and selling experience.
Amazon Seller Account Health Management
How to maintain account health
"Compliance and Account Health" runs through a seller’s entire life cycle, from opening a store to ongoing operations. To that end, Amazon has created a range of tools and solutions to help you maintain your account health. You can click here to learn more about Amazon Account Health Rating (AHR), the Amazon Account Health Assurance (AHA) program, and Account Health Support (AHS).
Introduction to Amazon’s key selling policies
How to reinstate your selling privileges
Violations such as infringement, policy-violating variations, fake reviews, and restricted products are all harmful to your account health. Sellers who violate Amazon policies may have their selling privileges revoked, funds withheld, and the relevant inventory in Amazon's custody disposed of. You can learn more about how to reinstate your selling privileges.
How to report a violation
How to deal with malicious complaints and misuse of platform policies?Identify violations and properly report them using the “Report Misuse of Amazon Policies” platform.
Policy requirements for main sales destination countries
After you confirm your marketplace, you need to understand the local policies and compliance requirements, and prepare for compliance in advance.
European Value Added Tax (VAT)
If you have inventory in any European country, you incur local VAT obligations.
If you have inventory in any European country, you incur local VAT obligations.
Extended Producer Responsibility (EPR)
If you sell EPR-related products in Germany, France, Spain, or the United Kingdom, and have not established a local company, you are required to fulfill your EPR obligations.
If you sell EPR-related products in Germany, France, Spain, or the United Kingdom, and have not established a local company, you are required to fulfill your EPR obligations.
EPR Pay on Behalf service
EPR Pay on Behalf is an Amazon service designed to support Extended Producer Responsibility (EPR) compliance in France, Spain, and the United Kingdom.
1. Automatically enroll in the Pay on Behalf service
2. Prepare the report
3. Submit the report and pay the eco-contributions.
4. Charge your seller account
Energy labeling requirements
Applies to products with energy labels that are sold or used within the EU.
General Product Safety Regulation (GPSR)
This regulation requires all non-food consumer products to have a designated EU responsible person. The contact information for the EU responsible person and the manufacturer, as well as safety warning information, must be displayed on product labels and the product detail page.
Fulfillment House Due Diligence Scheme (FHDDS)
This regulation requires sellers in the UK marketplace to provide an Import Entry Number (IEN) for products that enter an Amazon UK fulfillment center on or after January 1, 2024.
Country of Origin Information (COO)
This regulation requires sellers to provide Country of origin (COO) information for products shipped cross-border through the FBA Export program, imported into the EU from non-EU countries/regions, or imported into the UK from EU and non-EU countries/regions.
Product compliance policy
When selling products in the Amazon store, you must comply with all applicable laws, regulations, and Amazon policies for your products and listings.
Commercial liability insurance
Sellers must take out and maintain commercial liability insurance within 30 days when gross monthly sales revenue exceeds $10,000 or when Amazon specifically requires it.
INFORM Consumers Act
If, within the past 24 months, a seller has sold at least 200 new products (or unused products) over any 12 consecutive months and the total transaction amount exceeds $5,000, they need to complete verification under the INFORM Consumers Act;
To keep your information up to date, you need to verify it at least once a year. Guidance on annual certification under the INFORM Consumers Act
Product compliance policy
Certain products cannot be listed or sold in the Amazon store because they are restricted by laws and regulations or violate Amazon policies. To comply with laws and regulations, ensure product safety, and provide buyers with the best experience, Amazon also restricts the sale of certain products.
Japan Consumption Tax (JCT)
Effective October 1, 2023, the new Qualified Invoice Retention System for Japanese Consumption Tax (JCT) compliance will officially take effect. Sellers required to register for JCT must provide their JCT registration number on invoices so that business buyers can compliantly claim JCT input tax credits.
Product compliance policy
Product listings cannot be created for certain products or product categories without prior approval from Amazon. Certain products may not be listed or sold on the Amazon Marketplace due to laws, regulations or Amazon policies.
Middle East Value Added Tax (VAT)
Sellers who are not residents of the United Arab Emirates/Saudi Arabia and sell products locally in the United Arab Emirates/Saudi Arabia through Fulfillment by Amazon (FBA) must register for a local VAT number within 30 days of their first FBA sale.
Commodity and product safety compliance
Learn about compliance requirements specific to the categories you sell.
Amazon Compliance Tools and Solutions
Choose the appropriate official tools, official solutions, and third-party service providers for the questions and challenges you face while running your business. Please click the relevant tools and services to get further support.
Amazon Service-Provider Network
Integrating information from third-party service providers for logistics, warehousing, compliance, taxes, operational support, advertising optimization, and more, to provide Amazon sellers with one-stop information on cross-border service providers.
An official tool provided by Amazon to help sellers maintain account health.
Account Health rating
A color-coded numerical score between 0 and 1,000 provides a near real-time view of Account Health, making it easy to understand whether the seller account in a specific marketplace is at risk of deactivation.
Account Health Assurance
Available to professional sellers who consistently maintain high Account Health ratings. When contacted by Amazon, sellers participating in this program will not have their selling accounts suspended as long as they cooperate within 72 hours to resolve the issue.
Contact me now
A phone service feature for all Professional Sellers (that is, sellers enrolled in the Professional Selling Plan). The button for this feature is located in the top-right corner of the Account Health dashboard in Seller Central.
An official Amazon tool that helps sellers complete product compliance.
Manage Your Compliance
One of Amazon’s key compliance tools, it makes it easy for sellers to quickly view product compliance requirements, submit compliance documents, and appeal document requests.
Compliance Reference
A self-service help tool for sellers. Sellers can use self-service search by keyword, product group, or HS code (customs code) to check potential compliance issues their products may face and the required compliance documents they need to submit, helping avoid the risk of product noncompliance or listing deactivation in advance.
LATEST NEWS
Check Seller Encyclopedia, official WeChat posts, and official live broadcast to learn more about seller compliance, widely discussed regulations, and more.
Seller Encyclopedia
Systematically learn comprehensive operational compliance knowledge online.
Official WeChat Posts
Learn about the latest compliance policies, regulations in your destination country, and Amazon solutions.
Official Live Broadcast [Compliance Pit Stop]
Learn about Amazon’s latest selling policies, product compliance, and destination country regulations to help you successfully sell globally!
Getting Started: New Seller Guide
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