CSBA customer service provided our customers with professional, fast and effective service, which greatly reduced the pressure on our operation and also reduced the bad reviews of the store.

Amy

Due to language communication barriers, the store received many bad reviews and trade claims. Since joining CSBA, there have been no bad reviews due to communication, and no record of transaction claims, so we have reduced our concerns about store performance.

Helen

The CSBA team promptly contacted us and discussed solutions to customer problems during the pandemic. The standard solution not only facilitated our guests, but also reduced our burden. It also helped us actively contact customers affected by logistics delays and appeased them, effectively reducing losses caused by logistics delays.

Jack

Customers at the Japanese station value service attitude, so simple returns and refunds don't actually solve their problems. The CSBA team provided our guests with extremely friendly and professional service in Japanese, allowing many guests to accept our solutions and avoid losses caused by returns and refunds.

Peter