Have any of the seller's friends experienced these issues?
There are tens of thousands of shipments, and it takes a lot of time to count and enter tracking numbers.
Cross-border logistics systems for different carriers are diverse and require repeated communication from multiple parties.
Storage defects due to inaccurate order numbers affect performance and even cause cost losses.

In all aspects of cross-border logistics, sellers often encounter a series of problems such as those mentioned above, including finding the right logistics carrier, worrying about the accuracy of logistics information, and repeatedly communicating with multiple parties to check shipment tracking information, etc. In order to improve the transparency of cross-border logistics tracking, Amazon launched a new feature, ShipTrack, in August 2023, providing sellers with a new option for first-line logistics.
*ShipTrack currently supports services in the US, Europe, and Japan.

The accuracy and convenience of logistics tracking is essential for sellers. As a powerful logistics tracking product, ShipTrack allows sellers to easily grasp shipment dynamics and brings all-round support and convenience. The following are the four core advantages of ShipTrack:

Integrate the logistics tracking systems of different carriers and display them uniformly on the Seller Central page
Carriers that have completed ShipTrack integration with Amazon will be displayed in Seller Central. When the seller selects the ShipTrack carrier to ship the product to the Amazon fulfillment center, the carrier will automatically provide the seller's Fulfilment by Amazon (FBA) shipment tracking number (Tracking ID) and display it on the “Shipment Summary” page in Seller Central.

No need to manually enter tracking numbers, more convenient operation
Sellers can use ShipTrack without any additional action, regardless of whether they choose the ShipTrack carrier when creating the shipment in Seller Central, as long as the seller actually uses the ShipTrack carrier to ship the shipment, then the shipment tracking number is automatically synced to Seller Central, and there is no need for the seller to enter it manually.

Provide major tracking points, and logistics information is more transparent
It provides timely updates of the main tracking node information from delivery to receipt, departure, arrival, and arrival, etc., without having to ask the carrier to inquire separately.

Simplify the warehousing process and improve warehousing efficiency
Carriers using ShipTrack can now exempt sellers from inbound defects caused by inaccurate tracking numbers. Also, getting accurate tracking details from the carrier can help Amazon receive seller shipments more quickly.

ShipTrack is also uncomplicated to set up; the only change in experience is when Seller Central creates a shipment by sending to Amazon (Send to Amazon):

Step 1
On entering the “Confirm Shipment” step, a prompt to select a ShipTrack carrier will appear in the selection box. You can also click “Learn More” here.

Step 2
At the bottom of the page, under Shipping Methods, ShipTrack carriers will appear in the Select Carrier drop-down list.

●If the seller chooses small package delivery at the end of the day, please refer to the carrier options in the image below:

● If the seller chose pallet delivery at the end of the day, please refer to the carrier options in the image below in the “Step 4: Confirm Carrier and Pallet Information” step:

Step 3
In the final “Tracking Details” step, sellers are no longer required to provide a tracking number (pallet delivery no longer requires a bill of lading number or PRO/waybill number; small parcel express shipments are no longer required to fill in a tracking number).

● Small package delivery:

● Pallet delivery:

Step 4
After the seller uses the ShipTrack carrier to ship, the status of the shipment changes to “Shipped” and the “Shipping Method and Carrier” will show the name of the ShipTrack carrier you actually chose. The PRO/tracking number or tracking number will also be automatically updated, so you can check the status of your shipment at any time.

● For small parcel express shipments, please go to the “Shipment Overview” Track Shipment page to check the shipment trajectory.

● For pallet delivery (LTL) shipments, please go to the “Shipment Overview” Tracking Action page to check the shipment trajectory.

When the seller is using a non-partnered carrier, the ShipTrack carrier list can be found in the “Select Carrier” drop-down field in the second step of creating the shipment (or step 4 when creating an LTL shipment).

As soon as the ShipTrack carrier receives the seller's product, Amazon begins displaying shipment tracking information on the shipment summary page in Seller Central and stops refreshing shipment tracking information once the shipment has arrived at the Amazon fulfillment center. In rare cases, when tracking information isn't refreshed in a timely manner, contact the carrier.

In the first-stage logistics stage, sellers can choose Amazon Global Logistics (AGL), Amazon SEND (Amazon Cross-border Carrier Partner Program), or other third party logistics carriers to deliver products to overseas Amazon warehouses according to their own needs.

ShipTrack was launched to bring sellers a better logistics experience, help sellers reduce potential risks, and improve warehousing efficiency. Carriers using ShipTrack can now exempt sellers from inbound defects caused by inaccurate tracking numbers. In the future, Amazon will continue to launch more features to provide sellers with more convenient and efficient logistics services.