The Amazon inventory management issues you are most concerned about are solved this time!Attached case

● Seller A: The beginning of the year was a good time for sales, but my inventory problem was a bit of a headache. Some of my shipments have been slow to arrive and I don't know if they are eligible for compensation, what can I do?
● Seller B: Yes, me too. Some of the shipments show that the investigation has been completed, but the quantity is incorrect. How do I open an investigation?There are also some products that are suddenly automatically marked as “no inventory information”. I don't know what to do with them?
● Don't worry!This article has prepared a complete set of strategies for dealing with common inventory management issues to help you easily manage inventory without getting down to a step

Inventory management has always been a top priority in store operations. In the new year's cross-border nugging journey, many sellers have found themselves in trouble with inventory management. The shipment was delayed, the quantity was incorrect, or the item was automatically marked as “no inventory information.” Today, let's talk in detail about how to handle issues such as shipment reimbursement, shipment discrepancies, and removal of missing sales information to help you easily manage inventory and free up more energy to cause popular orders.

Have you also experienced a situation where an item was lost or lost and you didn't know how to check your eligibility for compensation?Don't panic, Xiaobian will analyze it for you:
First, only shipments with a status of “Completed” are eligible for shipment discrepancy inquiries.

Use the “Item Information” tab on the “Shipment Summary” page to check the “Status” column, and if it shows that the investigation requirements have been met, you can file a claim.

Open the “Check Shipment Discrepancy” help page and use the Shipment Discrepancy Finder to see if your shipment is eligible for investigation. The tool shows the estimated date the shipment will be ready for investigation, so you can keep track of the timeline.

IMPORTANT REMINDER*
You must submit a claim within 9 months of the shipment being delivered to an Amazon fulfillment center. Claims submitted late will not be reimbursed. So if you notice a problem with your shipment, act quickly and don't let your losses “expire”!

Copy the following link and open it in your browser to view the “Amazon Logistics Inventory Reimbursement Policy”
https://sellercentral.amazon.com/help/hub/reference/external/GEYPWTSQRTXXXMVB?locale=zh-CN

When the shipment is received, it says “Investigation completed - items in the shipment have been inventoried and confirmed”, but the quantity is incorrect. How can this be done?

When your shipment shows this information, it usually means:

✅ Amazon has carried out a thorough investigation of the delivered box or tray;
✅ The fulfillment center compared the boxes received with the estimated number of boxes in your shipping plan;
✅ A physical inventory of all inbound products was carried out to confirm that the quantity was correct.

At this point, since these products are no longer eligible for investigation, you will not be able to submit a survey request directly in the back office, you can contact Sales Partner Support, and if Amazon finds the missing item, it will be added to your inventory. Otherwise, Amazon will consider these items to have been missed and will not be able to issue a reimbursement.

What documents do I need to submit when requesting a shipment discrepancy investigation?And what are the specific requirements?

Proof of Inventory Ownership

Acceptable evidence of inventory ownership includes invoices from vendors, receipts from other sellers, and if you are the manufacturer of the product, you can also provide a signed packing slip as proof.

When using an invoice as proof of ownership of inventory, you must ensure that you provide the following information:
● Date of purchase
● Product title consistent with the missing item
● Purchase quantity

If you use a packing slip as proof of inventory ownership, you must ensure that you are the manufacturer of the product, and the packing slip must include the following information:
● Packing slip date
● Shipment ID or purchase order number
● The name of the product is missing
● Shipped quantity
● Manufacturer's signature or stamp

For LTL or FCL shipments, please provide a bill of lading showing the number of boxes and total weight of the shipment at the time of pickup by the carrier. The document must be stamped by Amazon confirming that the shipment was received and signed for at the fulfillment center. You can get a copy of this file from your carrier.

To ensure that your file is successfully accepted, please be aware of the following format requirements:
● Editable formats are not accepted: Excel, Word, etc.
● Accepted file formats: PDF, JPG, JPEG, PNG, or TIFF.
● Make sure the file is uneditable: Provide a scanned copy or image of the original invoice or packing slip.

Important Reminder
1) If you have provided a receipt or invoice as proof of ownership of the inventory, you can hide or obscure the price you paid for the purchased item.
2) Amazon does not accept pro forma invoices or similar contracts as proof of ownership because these documents do not prove that the purchase has been completed.

● Per-item fee: The removal fee is charged for each item removed and is charged when the removal order is completed.
● Removal rate: To determine the removal rate for your product, you first need to determine the product's size tier and shipping weight.
For specific rate information, you can copy the following link to open it in your browser, and refer to the price list in the help page
https://sellercentral.amazon.com/help/hub/reference/external/200685050?locale=zh-CN
● Special products, rates are stipulated separately: If your product requires special treatment, please refer to the price list for oversized products and products requiring special treatment. Products requiring special treatment may include clothing, footwear, watch and jewelry products, and dangerous goods.

Pay special attention
Shipments that fall into the standard-size segment and are less than 1 pound will be rounded up to the nearest 0.1 pound. For the remaining size tiers, the shipping weight will be rounded up to the nearest whole number of pounds.

● Removal order processing time: 90 days to start
Once a removal order is created, it may take 90 days or more for Amazon to process and the shipment to leave the fulfillment center, and there are three key points:
● Fulfilment center processing time: Removal orders are processed sequentially in the order they are created, and cannot be expedited or prioritized.
● Carrier transit time: After the shipment leaves the fulfillment center, it will take about 2 weeks for the carrier to deliver it to the designated address.
● Special circumstances: In the event of large-scale events such as natural disasters or epidemics, the removal process may be further delayed.

Pay special attention
1) Once a removal order has been created, you will not be able to change the address provided in the removal order.
2) Once you have successfully created a removal order, Amazon will not charge storage fees for the item during removal order processing until the order is completed.
3) If your inventory is located in different fulfillment centers, the items in your removal order may be delivered by different carriers in multiple shipments.

Amazon will automatically remove inappropriate products based on the following settings:
● Unsellable Inventory: For unsellable inventory, Amazon has enabled automatic settings for unsellable products. You can remove your preferences using the unsellable product automatic settings configuration, but you can't turn off this automatic setting. If you have not configured a removal preference, Amazon will dispose of your products as soon as possible, depending on volume, including immediately after the return has been evaluated.
● Saleable inventory: If you enable this setting, Amazon will return, clear, or dispose of the following products:
○ Store sellable inventory for more than 365 days in Amazon fulfillment centers
○ ASIN products that have not been sold for at least 6 consecutive months and have been in the fulfillment center for more than 180 days
○ You can change your sellable inventory automatic settings on the sellable product automatic settings page.
● Inventory with no active information: For questions about the automatic removal of Amazon inventory without active sales information, please check “Will inventory with no active sales information be automatically removed?

Normally, removal orders are created within one to two weeks after the inventory clean-up date, and you can check the real-time status of confirmed removal orders based on this cycle.
Copy the link below to open it in your browser and go to “Automatically Remove Inventory” to learn more
https://sellercentral.amazon.com/help/hub/reference/external/G200678710?locale=zh-CN
Removing inventory is an essential part of a seller's operation. If you want an official advisor to plan your removal plan in advance, clearly analyze the reason for the removal, help cancel the order, and help avoid unnecessary losses, scan the QR code below now!

The following conditions may cause the inventory to become “Amazon inventory with no active sales information”:
● When your inventory is stored in an Amazon fulfillment center, but there are no related products for sale;
● When you delete or stop selling a product, or change its delivery method from “Fulfilled by Amazon” to “Shipped by Seller”;
● Product information issues, infringement issues, or system errors,

Pay special attention
If a product for an ASIN already has no active sales information in an Amazon fulfillment center, please do not send inventory for that ASIN to Amazon again. If you add an ASIN that is in Amazon inventory with or without active sale information to a shipment, Amazon will send you an alert and the shipment will not be processed.

When the “No active information” prompt appears for your inventory, you can quickly resolve it by following these steps:
● Log in to Seller Central and go to the page for resolving issues related to Amazon inventory without active sales information.
● Refer to the “Cause” and “Additional Information” columns in the table for specific causes and solutions to the problem.

Pay special attention
If you address the cause for the stranded inventory yourself, please allow 24 hours for the updates to reflect in your stranded inventory.

The Amazon Services Business Solutions Agreement requires that you remove all "unsuitable units" from Amazon fulfillment centers.
● Default setting: If you don't configure removal settings, Amazon will automatically dispose of the inventory after a maximum number of days from the date the inventory is first unavailable.
● Custom settings: You can customize the automatic removal settings by going to the Amazon inventory page where there is no active sales information, and then click “Edit Auto Action Settings” to set “Auto Repair” and “Auto Remove”. If you wish to remove rather than dispose of the inventory for this type of product, select “Return the item to me” and configure the return address.

When your inventory is left without active sales information, Amazon will automatically remove or dispose of it according to your settings. However, if you're appealing, you can delay removal by following these steps:

● The “Amazon Inventory Event Date with No Active Sale Information” column shows when the inventory became inactive. The number of days a product has no active information is calculated from that date. The “Automatic Removal Date” column shows when the inventory is scheduled to be removed.

● Log in to Seller Central, go to the “Fix Amazon Inventory with No Active Information” page, and select “Delay Removal by 30 Days” in the drop-down menu on the right side of the product.
● Note: Each inventory event with no active sales information can only be delayed once, so please schedule the time reasonably.

If you choose to “return the item” as the removal method, please ensure that the return address is accurate:
● Go to the “Automatic Removal Settings for Amazon Inventory with No Active Sale Information” page.
● Update the return address to ensure that it is consistent with the actual situation.
● Important note: Inventory with no active information and return addresses for unsellable items need to be updated separately, so please check them separately.

What is an IDR gate?

The Inventory Defects and Refunds (IDR) portal is a tool provided by Amazon for sellers to manage inventory-related defects and their solutions.
It covers the following types of defects:
● Warehouse loss: items lost in Amazon fulfillment centers
● Warehouse damage: Products damaged in the operation center
● Customer return defects: Product issues that occur during customer returns

What can the IDR portal do for you?

● Review the defects that meet the claim requirements
● Track defects in audits (no action required on your part)
● Learn about the bugs that have been resolved and why Amazon made the decision

How to use the IDR portal to claim claims efficiently?

● Screening defects
○ Filter by date range: Select a predefined or custom date range to view defects within a specific time period.
○ Filter by SKU/ASIN/FNSKU: Quickly identify the amount of defects associated with best-selling SKUs, so you can determine which products have a higher damage or loss rate than others.

● Check the defect status
○ Complies with compensation requirements: Claims can be submitted.
○ Resolved: Review Amazon's processing results and reasons.
○ In process (under review): Amazon is investigating; no action is required on your part.

Whether it's a shipment discrepancy, removal fees, or no active inventory issues, Amazon has a comprehensive solution for you. Hope this article helps you better manage your inventory and accelerate your trip to sea!