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Hurry up!What should I do about Amazon Listing errors?(Includes a comparison list of error codes)
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Hurry up!What should I do about Amazon Listing errors?(Includes a comparison list of error codes)
An overview of the highlights of this article:
The Listing error code comparison table was officially launched. Check out the full version of the 52 error code comparison table to help Amazon seller Listing operations not take detours.
Time required to read this article: 5 minutes
The Listing error code comparison table was officially launched. Check out the full version of the 52 error code comparison table to help Amazon seller Listing operations not take detours.
Time required to read this article: 5 minutes
● When I just uploaded the listing and filled in the price, the error 17001 was reported. Have you experienced this?😟
● There was an error 20012 when I uploaded the listing image, and it's still like this after uploading it several times. Should I ask the account manager to open a case to resolve this?It has delayed the launch of the new product. 😭
● I didn't have this, but 8001 appeared when I created the variant, and I'm still looking for a reason... 😕
Recently, it has been a good time to launch new products, but while creating a large number of new listings, many sellers have also reported that they have encountered various error codes...
Don't worry, we recommend that you use Amazon's Listing error code comparison table to quickly troubleshoot issues and easily respond to errors!
● There was an error 20012 when I uploaded the listing image, and it's still like this after uploading it several times. Should I ask the account manager to open a case to resolve this?It has delayed the launch of the new product. 😭
● I didn't have this, but 8001 appeared when I created the variant, and I'm still looking for a reason... 😕
Recently, it has been a good time to launch new products, but while creating a large number of new listings, many sellers have also reported that they have encountered various error codes...
Don't worry, we recommend that you use Amazon's Listing error code comparison table to quickly troubleshoot issues and easily respond to errors!
There is a listing error and don't know how to fix it?Good news, Amazon's newly released comparison table of 52 common listing error codes is online! Sellers can quickly locate the cause of the error and obtain solutions through the error code, which is efficient and convenient!
Listing common error comparison table is online!
52 sets of codes throughout the site to help sellers troubleshoot errors
52 sets of codes throughout the site to help sellers troubleshoot errors
In order to help sellers better solve the error problems encountered during listing operations, Amazon published a comparison table of 52 common listing error codes, which correspond “error codes - cause of error - solution” one by one to help sellers quickly check themselves and solve problems efficiently.
Quick error code search guide
Seller friends can get more detailed solutions by directly searching for the error code number in the search box at the top of Seller Central without checking the comparison table!
After understanding the Listing error code comparison table, do you still want to know which parts of Listing operation will have error codes in actual operation, and how to deal with the error problem?
Listing operations take no detours
Common error code analysis
Common error code analysis
During the daily upload or maintenance process of Listing, errors will occur on content such as category nodes, titles, images, and product descriptions due to reasons such as “the uploaded variation relationship is invalid” or “the submitted image is invalid or damaged”.
At this point, the seller needs to go through the Listing error code comparison table to find the cause of the error and solve the problem.
Common cases of error reporting
Seller A recently appeared in three different sets of numeric error codes 20000, 20014, and 300429 when uploading images to Listing. Where exactly did it go wrong?
● The reason for the error
① I learned through the Seller Central search code “20000” that the image URL provided was not publicly accessible due to a download request that timed out.
② The search code “20014" revealed that a damaged image was submitted.
③ The search code “300429” revealed that media cannot be accessed via URL.
① I learned through the Seller Central search code “20000” that the image URL provided was not publicly accessible due to a download request that timed out.
② The search code “20014" revealed that a damaged image was submitted.
③ The search code “300429” revealed that media cannot be accessed via URL.
● Solution
STEP 1
Verify that the URL is correct and that the media is publicly accessible, and check the SSL certificate configuration.
STEP 2
Delete the current URL and try again using the same URL or another valid URL. Make sure the uploaded image URL opens in any browser, and resubmit the file in your account.
STEP 3
Log in to Seller Central, go to [Table of Contents] ➜ [Complete Your Draft], search for the SKU with this error, and submit a valid image URL. Make sure your server or firewall is configured to allow Amazon servers to access the media pointed to by the given URL, then resubmit the product information.
STEP 1
Verify that the URL is correct and that the media is publicly accessible, and check the SSL certificate configuration.
STEP 2
Delete the current URL and try again using the same URL or another valid URL. Make sure the uploaded image URL opens in any browser, and resubmit the file in your account.
STEP 3
Log in to Seller Central, go to [Table of Contents] ➜ [Complete Your Draft], search for the SKU with this error, and submit a valid image URL. Make sure your server or firewall is configured to allow Amazon servers to access the media pointed to by the given URL, then resubmit the product information.
Listing 52 full version
Error code comparison table
Error code comparison table
Comparison table starting with the numbers [1]
error code
The reason for the error
How to resolve
14001
An internal error occurred.
Please resubmit the data after 15 to 20 minutes.
14012
An invalid currency code was specified for this item.
Please resubmit the Currency field with a valid currency code.
17001
OR
17003
OR
17003
[Lowest Price Allowed by Seller] is greater than [Sales Price].
Set the minimum product price to less than the sales price, then resubmit the product information.
1591444
An internal error occurred.
Please resubmit the data after 15 to 20 minutes.
Comparison table starting with numbers [2]
error code
The reason for the error
How to resolve
20000
The image URL provided is not publicly accessible because the download request timed out.
Make sure the URL is correct and the media is publicly accessible, and check the SSL certificate configuration.
*More detailed solutions can be searched in Seller Central.
*More detailed solutions can be searched in Seller Central.
20012
The maximum length on the longest side of the provided image is over 10,000 pixels.
Please resubmit the image in accordance with Amazon's product image requirements.
20013
The size of the submitted image file exceeds 10MB.
Please submit an image file smaller than 10MB.
20014
The submitted image is invalid or corrupted.
Delete the current URL and try again using the same URL or another valid URL. Make sure the uploaded image URL opens in any browser, and resubmit the file in your account.
20015
The uploaded image file type is not supported.
You can use http, but not the https, ftp, or “file” protocols. Make sure the link is a direct link to the image and not to the website hosting the image.
*More detailed solutions can be searched in Seller Central.
*More detailed solutions can be searched in Seller Central.
20017
The image that the given URL points to was blocked from being uploaded by the image hosting site due to policy or copyright reasons.
Please assign a different image URL to the product and resubmit the product information.
Comparison table starting with the numbers [3]
error code
The reason for the error
How to resolve
300429
Media cannot be accessed via URL.
◆ Log in to Seller Central, go to [Table of Contents] - [Complete Your Draft], search for the SKU with this error, and submit a valid image URL.
◆ Make sure your server or firewall is configured to allow Amazon servers to access the media pointed to by the given URL, then resubmit the product information.
◆ Make sure your server or firewall is configured to allow Amazon servers to access the media pointed to by the given URL, then resubmit the product information.
Comparison table starting with the numbers [5]
error code
The reason for the error
How to resolve
5461
To ensure a good shopping experience for customers, Amazon limits the ability of sellers unrelated to the brand owner to create new ASINs for brands already registered in the Amazon Brand Registry.
If you're getting the error message below, it's because you're not associated with the brand owner, so you can't create a new ASIN for that brand.
If you're getting the error message below, it's because you're not associated with the brand owner, so you can't create a new ASIN for that brand.
◆ If you can prove that the product in question is authentic from the brand and does not currently have an ASIN, you can still apply for approval to create a new ASIN. In other cases, please refer to the ASIN Creation Policy to confirm that your product is not listed in the catalog, then contact Sales Partner Support and provide error code 5461.
◆ When contacting sales partner support, please provide the product name (including any variations such as color, model/part number, etc.), brand, manufacturer, category, and SKU/UPC/EAN/JAN (if any).
◆ If using an inventory file template, please provide the batch number of the inventory file processing report and a physical image of the product (including barcodes, UPC and brand names, images of packaged and unpackaged products, and expanded images of clothing products)
◆ When contacting sales partner support, please provide the product name (including any variations such as color, model/part number, etc.), brand, manufacturer, category, and SKU/UPC/EAN/JAN (if any).
◆ If using an inventory file template, please provide the batch number of the inventory file processing report and a physical image of the product (including barcodes, UPC and brand names, images of packaged and unpackaged products, and expanded images of clothing products)
5665
◆ Amazon believes that a brand is a name representing a product or group of products. Products of the same brand have a uniform name, logo, or other identifying mark on the product or its packaging to distinguish these products from similar products that do not belong to that brand. All new brand attributes must be approved by Amazon before listing products with a new brand attribute.
◆ If you are listing a non-branded product, use Generic in the brand attribute field.
◆ When Amazon finds that the brand name you entered has not been approved by Amazon, the 5665 error will appear
◆ If you are listing a non-branded product, use Generic in the brand attribute field.
◆ When Amazon finds that the brand name you entered has not been approved by Amazon, the 5665 error will appear
Click the link in the error message and provide the following information:
◆ Used when creating product information ◆ Brand name, image of the product and/or package taken in a real environment (the brand logo must be displayed on the product or package).
◆ The image can show the product and/or package held in the hand or on the table. If using inventory file templates, also provide the Batch ID of the inventory file process report.
Note: The image of the product and/or packaging must match the brand identity as permanent, the brand logo on the product and/or packaging exactly matches the brand name used to create the listing, and the image does not need to be ASIN level quality.
◆ Used when creating product information ◆ Brand name, image of the product and/or package taken in a real environment (the brand logo must be displayed on the product or package).
◆ The image can show the product and/or package held in the hand or on the table. If using inventory file templates, also provide the Batch ID of the inventory file process report.
Note: The image of the product and/or packaging must match the brand identity as permanent, the brand logo on the product and/or packaging exactly matches the brand name used to create the listing, and the image does not need to be ASIN level quality.
Comparison table starting with numbers [6]
error code
The reason for the error
How to resolve
6019
This item is restricted due to GST rules in the Indian Marketplace.
The product submitted was not sold in this condition in the product category, or the seller account is not authorized to sell in this GL category.
6042
The product cannot be sold on the Amazon Marketplace due to product type restrictions.
The seller account is not authorized to sell this product type.
Comparison table starting with numbers [8]
error code
The reason for the error
How to resolve
8001
The variation was created in excess of the maximum number of child products allowed to be associated with the parent product.
The number of child products associated with the parent product needs to be reduced to less than 2,000.
8031
The variation relationship is not valid: the parent product and child product are populated with the same SKU.
Delete all duplicate SKUs for the specified parent and child products, use different SKUs for the variation child and variation parent relationships, and resubmit.
8047
When a SKU is submitted as a child product, but the ASIN associated with it is the parent ASIN on Amazon.
Please resubmit the SKU using the correct product ID other than the ASIN (such as UPC or ISBN) or the correct child ASIN existing on Amazon.
8059
Listed products are subject to Amazon policies in the region in which they are listed.
Please read the category, product, and listing restriction policy pages carefully before listing products on the Amazon Marketplace.
8065
A “variation theme” was not provided for the parent product when creating the variation.
Please provide a valid Variation Theme for the parent product and resubmit.
8066
The referenced parent SKU was not correctly set as the parent product. Common situations include the following:
◆ The wrong SKU was used for the parent SKU in the variant.
◆ The correct SKU was used, and the SKU was not specified as the parent product SKU when the SKU was created.
◆ The correct SKU was used, and other errors prevented the correct setting of the parent SKU.
◆In the “Parent SKU” column, enter a value for the product that is also a parent SKU.
(A parent SKU cannot also be a child of a parent SKU. )
◆ The wrong SKU was used for the parent SKU in the variant.
◆ The correct SKU was used, and the SKU was not specified as the parent product SKU when the SKU was created.
◆ The correct SKU was used, and other errors prevented the correct setting of the parent SKU.
◆In the “Parent SKU” column, enter a value for the product that is also a parent SKU.
(A parent SKU cannot also be a child of a parent SKU. )
(1) Ensure that the correct SKU is provided in the Parent SKU column of the inventory file.
(2) Find the row where the parent SKU is located and make sure it contains “parent product” in the “Parent SKU” or “Parent-Child Relationship” column.
(3) Review previous error reports involving this parent SKU and correct errors as needed.
(4) Resubmit the inventory file.
*More detailed solutions can be searched in Seller Central.
(2) Find the row where the parent SKU is located and make sure it contains “parent product” in the “Parent SKU” or “Parent-Child Relationship” column.
(3) Review previous error reports involving this parent SKU and correct errors as needed.
(4) Resubmit the inventory file.
*More detailed solutions can be searched in Seller Central.
8070
An internal error occurred.
Please resubmit the data after 15 to 20 minutes.
8080
The content in the property does not meet the detail page requirements.
Delete any content that doesn't meet the detail page requirements and resubmit the product information.
8541
This error is commonly known as a “single matching error”; this error occurs if your product ID (such as UPC, EAN, JAN, ISBN) is the same as the product ID for an existing ASIN. In other words, some of the information you submitted is inconsistent with the product information (such as product title, brand, color, and size) that already exists for this specific ASIN.
◆ You can visit the “Fix Product” page (“Contents” > “Complete Your Draft”), select “Incomplete Product Information” at the top of the page, and filter by problem type “Match Discrepancies Search Conflicts” to verify the conflicting information.
◆ To ensure that the product found in the Amazon catalog is the same product you are trying to submit, please check the difference attributes under the “Your Submission” (data you submitted) and “Amazon Catalogue” (Amazon catalog item) columns.
◆ Once you are sure that the products are exactly the same, click “Accept Amazon's values”. The data you submit will be processed within 15 minutes and your products will appear on the “Inventory” page in Seller Central.
◆ If the product found on Amazon is different from the one you plan to submit, please click “Request Product Details Page Update” and create a new application
◆ To ensure that the product found in the Amazon catalog is the same product you are trying to submit, please check the difference attributes under the “Your Submission” (data you submitted) and “Amazon Catalogue” (Amazon catalog item) columns.
◆ Once you are sure that the products are exactly the same, click “Accept Amazon's values”. The data you submit will be processed within 15 minutes and your products will appear on the “Inventory” page in Seller Central.
◆ If the product found on Amazon is different from the one you plan to submit, please click “Request Product Details Page Update” and create a new application
8550
Remap the SKU from an ASIN (blocked due to certain restrictions) to another new ASIN.
*Detailed examples can be found in Seller Central Search.
*Detailed examples can be found in Seller Central Search.
Use a different or new SKU for the new ASIN and resubmit the file.
8567
The data feed contains standard product IDs that are not related to the submitted brand name.
◆ Ensure that the submitted UPC, EAN, or GTIN has been registered in the GS1 tool.
◆ Make sure that the brand name of the product being listed is exactly the same as the associated brand name of the UPC, EAN, or GTIN submitted.
◆ Make sure the brand is registered and associated with the UPC, EAN, GTIN, or JAN, then download the new submission template and resubmit the product details.
◆ Make sure that the brand name of the product being listed is exactly the same as the associated brand name of the UPC, EAN, or GTIN submitted.
◆ Make sure the brand is registered and associated with the UPC, EAN, GTIN, or JAN, then download the new submission template and resubmit the product details.
8570
The account was unable to create a new ASIN due to using an invalid barcode or creating duplicate product information.
For specific solutions, check the ASIN Creation Policy on Seller Central.
8572
The UPC, EAN, ISBN, ASIN, or JAN code used does not match the product listed.
Make sure that the product ID used for the specified product matches the brand's barcode.
8604
When creating variation relationships, the parent product is associated with too few child products.
Please create at least one child product under the parent product and resubmit the file.
Comparison table starting with the numbers [9]
error code
The reason for the error
How to resolve
90097
The value in the field is not valid.
Provide a valid value for the property and resubmit.
90205
The value {0} does not meet the minimum length requirement for SKU\ {2\} attribute\ {1\}.
Use values within the acceptable limits and resubmit the attributes.
90777
An internal error occurred.
Please resubmit the data after 15 to 20 minutes.
95021
The first indicator field did not submit a value greater than the second indicator field, as required.
Update the value of the [field name 1] attribute to a value greater than the value submitted for [field name 2].
95104
The publication date for uploading book product information is in the future.
Please resubmit your product information when or after the book is published.
95105
“Condition Description” fields include such as@, [,/, ©, #等特殊字符。
Please remove the special characters from the Condition Note field and resubmit the product information.
96009
The product title exceeds the character limit.
Please ensure that the product title value is within the character limit and resubmit.
97779
The maximum length allowed for generic keywords has been exceeded.
Shorten the keyword length to less than 200 bytes.
98888
Data for the fulfillment center number was provided, but no dependent attribute values were provided.
Please update the values of the dependent attributes in the “Valid Values” table in the template for uploading the inventory and resubmit the data.
99003
The specified variation theme was not filled in.
Please provide values for the required fields for the variation theme.
99027
The content is the same in one of these fields.
Fill in the different details and resubmit the data.
99051
The template used for submission is no longer valid.
Please download the new template from the Inventory File Template and resubmit the product information.
99073
There are duplicate SKUs or duplicate external product IDs in the bulk upload template (Excel or XML format).
Any duplicate SKUs or external product identifiers need to be removed from this template and then re-uploaded this data.
990002
The product cannot be sold on the Amazon Marketplace due to category restrictions.
Please check Seller Central for categories and products requiring approval.
990103
The mentioned field contains prohibited words.
Promotional keywords and phrases are not included in the suggestions field: affordable, best seller, discount, refund, non-returnable, refund, promotional language such as “sale” or “free shipping”, 100% quality guarantee. Please remove the prohibited phrase from the specified fields and resubmit the product information.
90000596
The value in the “Size” field is larger than the value in the “Size Range” for a given product type.
Make the pending [size range] value larger than the [size] value, then resubmit the product information.
*More detailed solutions can be searched in Seller Central.
*More detailed solutions can be searched in Seller Central.
90000644
[Recommended retail price] The submitted data contains too many decimal places.
Please update the recommended retail price in decimal places to “0” and resubmit the product information.
90001217
The fabric_type value does not include percentages.
Please provide this value as a percentage, for example: “cotton”, which should be modified to “100% cotton” or “95% cotton”.
*Set according to the actual situation.
*Set according to the actual situation.
90003945
The updated value for the field name is not valid.
Please update the field name attribute with a valid value and resubmit the product information.
90003951
Non-required attributes and required attributes are submitted synchronously.
Please remove the values for the non-required attributes (that is, the first field indicated in the error message) and resubmit the file.
90004114
The value provided for this field is less than the required value for the specified property.
Resubmit the data using valid values for the attributes indicated in the error message.
90004116
Non-required attributes and required attributes are submitted synchronously.
Please remove the values for the non-required attributes (that is, the first field indicated in the error message) and resubmit the file.
You can copy the link to your browser and go to the relevant page for more error code comparison table: https://sellercentral.amazon.com/help/hub/reference/G17781
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